Patient Engagement & Enrollment Specialist

Genfinity; Metro Manila; On-site; PHP 300,000 - 600,000; Full time

Job summary

Author Health in Manila is seeking a Patient Engagement Specialist to enroll and engage patients through outbound calls, coordinating referrals and onboarding. The role bridges referring providers and care teams, ensuring a smooth intake and activation process.

You will conduct high-volume outreach, document interactions, and support care coordination in a fast-paced startup environment, with onsite work in Makati or Pasig and US business hours.

Qualifications

• Bachelor's degree in any 4-year course.
• Strong ability to initiate conversations and build connections quickly, especially with individuals with vulnerable health care needs.
• Adherence to HIPAA regulations and confidentiality.

Responsibilities

• Conduct high-volume outreach over the phone to educate potential patients and caregivers on health services needs and assist scheduling.
• Independently organize and prioritize workload to meet outreach and enrollment goals.
• Utilize CRM and EMR to track outreach and document interactions accurately.
• Collaborate with care teams to ensure seamless transition from outreach to ongoing support.
• Provide feedback on outreach strategies to improve approach.

Skills

Customer service

Communication skills

Time management

Multitasking

Tech proficiency

HIPAA compliance

Education

Bachelor's degree in any 4-year course

Tools

G-Suite

Video conferencing

Job description

Author Health in Manila is seeking a Patient Engagement Specialist to enroll and engage patients through outbound calls, coordinating referrals and onboarding. The role bridges referring providers and care teams, ensuring a smooth intake and activation process.

You will conduct high-volume outreach, document interactions, and support care coordination in a fast-paced startup environment, with onsite work in Makati or Pasig and US business hours.