Patient Engagement & Enrollment Specialist

Genfinity Philippines, Inc.; Manila; On-site; PHP 279,000 - 502,000; Full time

Job summary

Genfinity Philippines, Inc. is hiring a Patient Engagement Specialist to support enrollment and referral outreach for Author Health in the Philippines. The role connects providers and care teams, guiding referred patients through activation.

You will conduct high-volume outbound calls, document interactions, and collaborate with care teams to ensure a smooth patient journey. The position requires a Bachelor’s degree and at least 1 year of customer service or sales experience, with US hours and

Qualifications

• Bachelor’s degree in any 4-year course.
• Minimum of 1 year customer service or sales experience.
• Ability to initiate conversations and build connections quickly.
• Proficient in critical thinking, time management, and multitasking.
• Able to work independently and meet weekly outreach goals.
• Experience with G-Suite and video conferencing.
• Adherence to HIPAA and confidentiality.

Responsibilities

• Conduct high-volume outreach over the phone to educate potential patients and caregivers on their health services needs and available benefits and help them schedule and attend recommended health care appointments.
• Independently organize and prioritize your workload, and problem solve to meet monthly outreach and enrollment goals.
• Utilize Author Health’s CRM and electronic medical record to track outreach and document member consent and interaction notes accurately.
• Work collaboratively with care teams to ensure a seamless transition from outreach to ongoing support.
• Provide feedback on outreach strategies to improve and evolve our approach, ensuring that we remain patient-focused and effective.
• Participate in virtual meetings and maintain motivation in a fully remote, dynamic work environment.

Skills

Customer service

Sales experience

Communication

Time management

Multitasking

Tech proficiency

HIPAA compliance

Education

Bachelor’s degree (4-year)

Tools

G-Suite

Video conferencing

Job description

Genfinity Philippines, Inc. is hiring a Patient Engagement Specialist to support enrollment and referral outreach for Author Health in the Philippines. The role connects providers and care teams, guiding referred patients through activation.

You will conduct high-volume outbound calls, document interactions, and collaborate with care teams to ensure a smooth patient journey. The position requires a Bachelor’s degree and at least 1 year of customer service or sales experience, with US hours and