Patient Engagement & Enrollment Specialist

Genfinity; Manila; Sur place; PHP 279 000 - 469 000; Plein temps

Résumé du poste

Author Health is seeking a Patient Engagement Specialist to support enrollment through outbound calls, coordinating with care teams for a seamless intake. The role focuses on educating patients and caregivers, confirming interest, and guiding enrollment from referral to activation.

This full-time onsite position requires a bachelor’s degree and at least 1 year in customer service or sales, with strong communication and HIPAA compliance, and readiness to work US business hours.

Qualifications

• 1 year of customer service or sales experience is required.
• Adherence to HIPAA regulations and confidentiality.
• Strong ability to initiate conversations and build connections with vulnerable health care needs.
• Excellent time management and multitasking skills.
• Able to work independently and meet weekly outreach goals.
• Proficiency in using technology daily (CRM, EMR).

Responsabilités

• Conduct high-volume outreach over the phone to educate potential patients and caregivers about health services and benefits and help schedule appointments.
• Independently organize and prioritize workload to meet monthly outreach and enrollment goals.
• Utilize CRM and EMR to track outreach and document consent and interactions.
• Collaborate with care teams to ensure smooth transition from outreach to ongoing support.
• Provide feedback on outreach strategies to improve patient engagement.
• Participate in virtual meetings and maintain motivation in a fully remote, dynamic environment.

Connaissances

Customer service

Sales experience

Time management

Multitasking

Communication

G-Suite

Formation

Bachelor’s degree

Outils

G-Suite

Video conferencing tools

Description du poste

Author Health is seeking a Patient Engagement Specialist to support enrollment through outbound calls, coordinating with care teams for a seamless intake. The role focuses on educating patients and caregivers, confirming interest, and guiding enrollment from referral to activation.

This full-time onsite position requires a bachelor’s degree and at least 1 year in customer service or sales, with strong communication and HIPAA compliance, and readiness to work US business hours.