Patient Engagement & Enrollment Specialist

Genfinity; Metro Manila; On-site; PHP 300,000 - 480,000; Full time

Job summary

Author Health is seeking a Patient Engagement Specialist to support enrollment through outbound calls, educate patients and caregivers, and guide enrollment from referral to activation. This is a full-time onsite role in Metro Manila, Philippines.

The ideal candidate holds a bachelor’s degree, has at least 1 year in customer service or sales, demonstrates strong communication, HIPAA compliance, and is comfortable working US business hours.

Qualifications

• Bachelor’s degree required.
• At least 1 year in customer service or sales.
• Strong communication and HIPAA compliance.
• Willingness to work US business hours.

Responsibilities

• Educate patients and caregivers to support enrollment.
• Coordinate with care teams for a seamless intake from referral to activation.
• Support enrollment through outbound calls and follow-ups.

Skills

Customer service

Sales

Education

Bachelor's degree

Job description

Author Health is seeking a Patient Engagement Specialist to support enrollment through outbound calls, coordinating with care teams for a seamless intake. The role focuses on educating patients and caregivers, confirming interest, and guiding enrollment from referral to activation.

This full-time onsite position requires a bachelor’s degree and at least 1 year in customer service or sales, with strong communication and HIPAA compliance, and readiness to work US business hours.