Patient Engagement Specialist

Genfinity Philippines, Inc.; Metro Manila; On-site; PHP 279,000 - 424,000; Full time

Job summary

Author Health is seeking a Patient Engagement Specialist to drive enrollment through outbound outreach and by educating patients and caregivers about services and benefits. You will coordinate with care teams and use CRM/EMR systems to ensure smooth onboarding from referral to activation.

The role requires strong communication, the ability to engage vulnerable individuals, and comfortable remote collaboration within a fast-paced startup environment.

Qualifications

• Bachelor’s degree in any 4-year course.
• Minimum of 1 year customer service or sales experience.
• Strong ability to initiate conversations and build connections with vulnerable individuals.
• Proficiency in critical thinking, time management, and multitasking.

Responsibilities

• Conduct high-volume outreach over the phone to educate potential patients and caregivers on services and benefits and help schedule appointments.
• Independently organize and prioritize workload to meet outreach and enrollment goals.
• Use CRM/EMR to track outreach and document interactions and consent.
• Collaborate with care teams to ensure smooth transition from outreach to ongoing support.
• Provide feedback to improve outreach strategies while keeping patient focus.
• Participate in virtual meetings and maintain motivation in a fully remote environment.

Skills

Outgoing communication

Build connections

Time management

Multitasking

Critical thinking

Tech proficiency

HIPAA compliance

Education

Bachelor’s degree in any 4-year course

Tools

G-Suite

Video conferencing tools

Job description

PATIENT ENGAGEMENT SPECIALIST

At Author Health, we’re revolutionizing how mental health care is delivered, and we want you to be part of it! Our mission is to bring compassionate, high-quality care to people with serious mental illness, substance use disorders, and dementia, including older adults.

We don’t just treat symptoms. We treat people — fully, holistically, and with heart! Through our virtual-first, innovative care model, we deliver community-based wrap-around outpatient mental healthcare inclusive of psychiatric, psychotherapeutic and care management services. We partner with primary care providers, hospitals, families, and caregivers to keep patients out of the hospital and empower them to live healthier, more connected lives.

At Author, inclusivity isn’t a checkbox. It’s how we build trust and drive better outcomes! We honor the unique cultures, identities, and stories that shape every patient’s experience, and we’re creating a workplace where team members can show up as their full selves, too.

If you’re driven by purpose, ready to shake up the status quo, and eager to make a real impact on people’s lives, we’d love to meet you. Let’s build the future of mental health care together!

Position Overview:

The position supports patient enrollment and acquisition through physical referral channels. This role serves as a bridge between referring providers and Author Health’s care teams, while directly engaging referred patients through outbound calls to introduce services, confirm interest, and facilitate enrollment. It ensures a smooth intake and onboarding experience from referral through activation.

Roles and Responsibilities:

• Conduct high-volume outreach over the phone to educate potential patients and caregivers on their health services needs and available benefits and help them schedule and attend recommended health care appointments
• Independently organize and prioritize your workload, and problem solve to meet monthly outreach and enrollment goals
• Utilize Author Health’s CRM and electronic medical record to track outreach and document member consent and interaction notes accurately.
• Work collaboratively with care teams to ensure a seamless transition from outreach to ongoing support.
• Provide feedback on outreach strategies to improve and evolve our approach, ensuring that weremainpatient-focused and effective.
• Participate in virtual meetings andmaintainmotivation in a fully remote, dynamic work environment.

Qualifications:

• Bachelor’s degree in any 4-year course;
• Minimum of 1 year customer service or sales experience.
• Strong ability toinitiateconversations and build connections quickly, especially with individuals with vulnerable health care needs.
• Proficiencyin critical thinking, time management, and multitasking.
• Able to work independently and able to meet weekly outreach goal successfully.
• Basicproficiencyin G-Suite, and video conferencing platforms.
• Excitement for working in an innovative, fast-paced startup environment.
• Adherence to HIPAA regulations and confidentiality.
• Strong techproficiencyand comfort using technology in daily work.
• Must be willing to work in Makati or Pasig Office
• Amenable to work Monday to Friday on US business hours
• Willing to work full-time onsite.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law.

All information will be kept confidential according to EEO guidelines.

Genfinity as an Equal Opportunity Employer, believes in each person’s potential, and we’ll help you achieve yours.