Remote Patient Engagement Specialist

Genfinity Philippines, Inc.; Makati; On-site; PHP 223,000 - 357,000; Full time

Job summary

Genfinity Philippines, Inc. is hiring a Patient Engagement Specialist to drive outbound outreach and enrollment for mental health services. You will coordinate with care teams, manage referrals, and document interactions using CRM and EMR systems.

This full-time role requires a strong customer-service background, the ability to work onsite in Makati or Pasig, and adherence to HIPAA guidelines. You will join a fast-paced startup that values patient-centered care, collaboration, and reliability.

Qualifications

• Bachelor’s degree in any 4-year course.
• Minimum of 1 year customer service or sales experience.
• Strong ability to initiate conversations and build connections quickly, especially with vulnerable health care needs.
• Proficiency in critical thinking, time management, and multitasking.
• Able to work independently and meet weekly outreach goals.
• Basic proficiency in G-Suite and video conferencing platforms.
• Excitement for working in an innovative, fast-paced startup environment.
• Adherence to HIPAA regulations and confidentiality.
• Willing to work onsite in Makati or Pasig Office.

Responsibilities

• Conduct high-volume outbound calls to educate potential patients and caregivers about health services and benefits; help schedule and attend appointments.
• Independently organize workload and prioritize to meet monthly outreach and enrollment goals.
• Use CRM and EMR to track outreach and document consent and interactions.
• Collaborate with care teams to ensure smooth transition from outreach to ongoing support.
• Provide feedback on outreach strategies to keep patient-focused and effective.
• Participate in virtual meetings and maintain motivation in a fully remote, dynamic work environment.

Skills

Customer service

Sales experience

Communication

Time management

Multitasking

G-Suite

Video conferencing

HIPAA compliance

Independence

Education

Bachelor's degree

Tools

CRM software

Electronic Medical Records

Job description

Genfinity Philippines, Inc. is hiring a Patient Engagement Specialist to drive outbound outreach and enrollment for mental health services. You will coordinate with care teams, manage referrals, and document interactions using CRM and EMR systems.

This full-time role requires a strong customer-service background, the ability to work onsite in Makati or Pasig, and adherence to HIPAA guidelines. You will join a fast-paced startup that values patient-centered care, collaboration, and reliability.