Patient Engagement Specialist

Genfinity; Metro Manila; On-site; PHP 300,000 - 600,000; Full time

Job summary

Author Health in Manila is seeking a Patient Engagement Specialist to enroll and engage patients through outbound calls, coordinating referrals and onboarding. The role bridges referring providers and care teams, ensuring a smooth intake and activation process.

You will conduct high-volume outreach, document interactions, and support care coordination in a fast-paced startup environment, with onsite work in Makati or Pasig and US business hours.

Qualifications

• Bachelor's degree in any 4-year course.
• Strong ability to initiate conversations and build connections quickly, especially with individuals with vulnerable health care needs.
• Adherence to HIPAA regulations and confidentiality.

Responsibilities

• Conduct high-volume outreach over the phone to educate potential patients and caregivers on health services needs and assist scheduling.
• Independently organize and prioritize workload to meet outreach and enrollment goals.
• Utilize CRM and EMR to track outreach and document interactions accurately.
• Collaborate with care teams to ensure seamless transition from outreach to ongoing support.
• Provide feedback on outreach strategies to improve approach.

Skills

Customer service

Communication skills

Time management

Multitasking

Tech proficiency

HIPAA compliance

Education

Bachelor's degree in any 4-year course

Tools

G-Suite

Video conferencing

Job description

PATIENT ENGAGEMENT SPECIALIST

At Author Health, we'arevolutionizing how mental health care is delivered, and we want you to be part of it! Our mission is to bring compassionate, high-quality care to people with serious mental illness, substance use disorders, and dementia, including older adults.

Wedon'tjust treat symptoms. We treat people - fully, holistically, and with heart! Through our virtual-first, innovative care model, we deliver community-based wrap-around outpatient mental healthcareinclusiveof psychiatric, psychotherapeutic and care management services. We partner with primary care providers, hospitals, families, and caregivers to keep patients out of the hospital and empower them to live healthier, more connected lives.

At Author,

inclusivityisn't a checkbox.It's how we build trust and drive better outcomes! We honor the unique cultures, identities, and stories that shape every patient's experience, andwe'recreating a workplace where team members can show up as their fullselves, too.

Ifyou'redriven by purpose, ready to shake up the status quo, and eager to make a real impactonpeople's lives,we'dlove to meet you.Letsbuild the future of mental health care together!

Position Overview

The position supports patient enrollment and acquisition through physical referral channels. This role serves as a bridge between referring providers and Author Health's care teams, while directly engaging referred patients through outbound calls to introduce services, confirm interest, and facilitate enrollment. It ensures a smooth intake and onboarding experience from referral through activation.

Roles And Responsibilities

• Conduct high-volume outreach over the phone to educate potential patients and caregivers on their health services needs and available benefits and help them schedule and attend recommended health care appointments
• Independently organize and prioritize your workload, and problem solve to meet monthly outreach and enrollment goals
• Utilize Author Health's CRM and electronic medical record to track outreach and document member consent and interaction notes accurately
• Work collaboratively with care teams to ensure a seamless transition from outreach to ongoing support
• Provide feedback on outreach strategies to improve and evolve our approach, ensuring that we remainpatient-focused and effective
• Participate in virtual meetings andmaintainmotivation in a fully remote, dynamic work environment

Qualifications

Bachelor's degree in any 4-year course;

Minimum Of 1 Year Customer Service Or Sales Experience

• Strong ability to initiate conversations and build connections quickly, especially with individuals with vulnerable health care needs
• Proficiency in critical thinking, time management, and multitasking
• Able to work independently and able to meet weekly outreach goal successfully
• Basic proficiency in G-Suite, and video conferencing platforms
• Excitement for working in an innovative, fast-paced startup environment
• Adherence to HIPAA regulations and confidentiality
• Strong tech proficiency and comfort using technology in daily work
• Must be willing to work in Makati or Pasig Office
• Amenable to work Monday to Friday on US business hoursWilling to work full-time onsite