Patient Engagement Specialist

Genfinity; Manila; On-site; PHP 279,000 - 469,000; Full time

Job summary

Author Health is seeking a Patient Engagement Specialist to support enrollment through outbound calls, coordinating with care teams for a seamless intake. The role focuses on educating patients and caregivers, confirming interest, and guiding enrollment from referral to activation.

This full-time onsite position requires a bachelor’s degree and at least 1 year in customer service or sales, with strong communication and HIPAA compliance, and readiness to work US business hours.

Qualifications

• 1 year of customer service or sales experience is required.
• Adherence to HIPAA regulations and confidentiality.
• Strong ability to initiate conversations and build connections with vulnerable health care needs.
• Excellent time management and multitasking skills.
• Able to work independently and meet weekly outreach goals.
• Proficiency in using technology daily (CRM, EMR).

Responsibilities

• Conduct high-volume outreach over the phone to educate potential patients and caregivers about health services and benefits and help schedule appointments.
• Independently organize and prioritize workload to meet monthly outreach and enrollment goals.
• Utilize CRM and EMR to track outreach and document consent and interactions.
• Collaborate with care teams to ensure smooth transition from outreach to ongoing support.
• Provide feedback on outreach strategies to improve patient engagement.
• Participate in virtual meetings and maintain motivation in a fully remote, dynamic environment.

Skills

Customer service

Sales experience

Time management

Multitasking

Communication

G-Suite

Education

Bachelor’s degree

Tools

G-Suite

Video conferencing tools

Job description

PATIENT ENGAGEMENT SPECIALIST

At Author Health,we’rerevolutionizing how mental health care is delivered, and we want you to be part of it! Our mission is to bring compassionate, high-quality care to people with serious mental illness, substance use disorders, and dementia, including older adults.
Wedon’tjust treat symptoms. We treat people — fully, holistically, and with heart! Through our virtual-first, innovative care model, we deliver community-based wrap-around outpatient mental healthcareinclusiveof psychiatric, psychotherapeutic and care management services. We partner with primary care providers, hospitals, families, and caregivers to keep patients out of the hospital and empower them to live healthier, more connected lives.
At Author, inclusivityisn’ta checkbox.It’show we build trust and drive better outcomes! We honor the unique cultures, identities, and stories that shape every patient’s experience, andwe’recreating a workplace where team members can show up as their fullselves, too.
Ifyou’redriven by purpose, ready to shake up the status quo, and eager to make a real impactonpeople’s lives,we’dlove to meet you.Let’sbuild the future of mental health care together!

Position Overview:

The position supports patient enrollment and acquisition through physical referral channels. This role serves as a bridge between referring providers and Author Health’s care teams, while directly engaging referred patients through outbound calls to introduce services, confirm interest, and facilitate enrollment. It ensures a smooth intake and onboarding experience from referral through activation.

Roles and Responsibilities:

• Conduct high-volume outreach over the phone to educate potential patients and caregivers on their health services needs and available benefits and help them schedule and attend recommended health care appointments


• Independently organize and prioritize your workload, and problem solve to meet monthly outreach and enrollment goals


• Utilize Author Health’s CRM and electronic medical record to track outreach and document member consent and interaction notes accurately


• Work collaboratively with care teams to ensure a seamless transition from outreach to ongoing support


• Provide feedback on outreach strategies to improve and evolve our approach, ensuring that we remainpatient-focused and effective


• Participate in virtual meetings andmaintainmotivation in a fully remote, dynamic work environment

Qualifications:

• Bachelor’s degree in any 4-year course;


• Minimum of 1 year customer service or sales experience


• Strong ability toinitiateconversations and build connections quickly, especially with individuals with vulnerable health care needs


• Proficiencyin critical thinking, time management, and multitasking


• Able to work independently and able to meet weekly outreach goal successfully


• Basicproficiencyin G-Suite, and video conferencing platforms


• Excitement for working in an innovative, fast-paced startup environment


• Adherence to HIPAA regulations and confidentiality


• Strong techproficiencyand comfort using technology in daily work


• Must be willing to work in Makati or Pasig Office


• Amenable to work Monday to Friday on US business hours


• Willing to work full-time onsite