Outbound Call Center Representative

Caldwell Communications Consultancy Philippines; Quezon City; On-site; PHP 167,400 - 279,000; Full time

Job summary

A communications consultancy firm in Quezon City is looking for customer service representatives. The role involves handling inbound and outbound calls, addressing customer inquiries, and resolving complaints. Candidates must be amenable to working onsite and should have completed high school. Good communication skills and an understanding of customer needs are essential.

Qualifications

• Amenable to working onsite (office-based).
• Filipino Citizen, or hold relevant residence status.
• Good to excellent in verbal, listening, and communication skills.

Responsibilities

• Answer high-volume inbound and/or make outbound calls professionally.
• Identify customer needs and provide solutions.
• Address and resolve customer complaints.

Skills

Verbal communication skills

Listening skills

Customer service proficiency

Education

Completed High school

Job description

Responsibilities

• Answer high-volume inbound and/or make outbound calls in a timely and professional manner.
• Identify customer needs, clarify information, and provide solutions for problems or inquiries.
• Address and resolve customer complaints, escalating complex issues to supervisors as needed.
• Process customer orders, payments, and requests for service.

Requirements

• Amenable to working onsite (office-based)
• Filipino Citizen, or hold relevant residence status
• Completed High school (old or new curriculum)
• Good to excellent in verbal, listening, and communication skills.
• With BPO experience is a plus but NOT required