Call Center Representative

RSD Human Resource Management Consultancy; Manila; On-site; PHP 200,880 - 279,000; Full time

Job summary

A staffing consultancy in Metro Manila is seeking a Call Center Agent to manage inbound and outbound customer calls, ensuring satisfaction and resolving various inquiries. Candidates should have at least 6 months of experience in a BPO environment and a high school diploma. The role demands strong communication skills and a passion for customer service.

Qualifications

• At least 6 months BPO experience.
• Strong communication skills.
• Must be customer-focused and patient.

Responsibilities

• Handle inbound and outbound calls.
• Provide excellent customer service.
• Resolve inquiries and ensure customer satisfaction.

Skills

Strong communication skills

Customer-focused attitude

Patience

Education

High school graduate

Job description

The Call Center Agent is responsible for handling inbound and outbound calls to provide excellent customer service, resolve inquiries, and ensure customer satisfaction. The role requires strong communication skills, patience, and a customer-focused attitude to effectively address concerns or promote company products and services.

Job Requirements

• At least 6 months BPO experience
• At least high school graduate