Inbound Call Center Representative - Start ASAP

Caldwell Communications Consultancy Philippines; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading communications consultancy firm in Quezon City is seeking customer service representatives to handle high-volume calls and address customer inquiries. Candidates should possess strong verbal communication and listening skills. While previous BPO experience is preferred, it is not mandatory. This position requires onsite work, and applicants must be Filipino citizens or hold relevant residence status.

Qualifications

• Filipino Citizen or hold relevant residence status.
• A willingness to work onsite.
• Good to excellent communication skills.

Responsibilities

• Answer high-volume inbound/outbound calls promptly.
• Identify customer needs and provide solutions.
• Address customer complaints and escalate if needed.
• Process orders and requests for service.

Skills

Verbal communication

Listening skills

Customer service skills

Education

Completed High school

Job description

Responsibilities

• Answer high-volume inbound and/or make outbound calls in a timely and professional manner.
• Identify customer needs, clarify information, and provide solutions for problems or inquiries.
• Address and resolve customer complaints, escalating complex issues to supervisors as needed.
• Process customer orders, payments, and requests for service.

Requirements

• Amenable to working onsite (office-based)
• Filipino Citizen, or hold relevant residence status
• Completed High school (old or new curriculum)
• Good to excellent in verbal, listening, and communication skills.
• With BPO experience is a plus but NOT required