Call Center Agent

JetSon Manpower Agency; Mandaluyong; On-site; PHP 167,000 - 279,000; Full time

Job summary

A staffing agency in Mandaluyong is seeking customer service representatives to manage calls and inquiries. The ideal candidate will have a high school diploma, strong communication skills, and the ability to resolve complaints effectively. Working hours are flexible, and both experienced and inexperienced candidates can apply. This role is suitable for individuals who demonstrate patience and empathy towards customers and can work well in a fast-paced environment.

Qualifications

• Must be able to handle incoming calls effectively and provide customer support.
• Willing to work flexible hours including evenings and weekends.
• Ability to collaborate with team members to enhance service quality.
• Patience and empathy towards customers.
• Ability to work in a fast-paced environment.
• Must be available to work flexible hours, including evenings and weekends.

Responsibilities

• Manage incoming calls and customer inquiries efficiently.
• Provide accurate information about products and services.
• Resolve customer complaints and issues in a timely manner.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service quality.

Skills

Strong communication skills

Interpersonal skills

Patience

Empathy

Education

High School Diploma or equivalent

Job description

Description

• Manage incoming calls and customer inquiries efficiently.
• Provide accurate information about products and services.
• Resolve customer complaints and issues in a timely manner.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service quality.

Requirements

• Educational Qualifications:High School Diploma or equivalent.
• Experience Level:Open to all segments. With or without BPO experience.
• Skills and Competencies:Strong communication and interpersonal skills.
• Qualities and Traits:Patience and empathy towards customers.
• Responsibilities and Duties:Ability to work in a fast-paced environment.
• Working Conditions:Must be available to work flexible hours, including evenings and weekends.