Call Center Representative

KMDC Employment Services; Laguna; Hybrid; PHP 279,000 - 334,800; Full time

Job summary

A customer service outsourcing company is seeking customer service representatives to assist with inquiries and provide effective resolution to complaints. This role requires proficiency in English, excellent communication skills, and the ability to work in a fast-paced environment. Both permanent and temporary work-from-home options are available. Night shift is required, and no prior experience is needed.

Qualifications

• No experience required but excellent communication skills are essential.
• Must be adaptable to night shifts and able to work from home.
• Patience and problem-solving skills are important qualities.

Responsibilities

• Respond to customer inquiries promptly and accurately.
• Provide product and service information, resolving complaints effectively.
• Maintain records of customer interactions and transactions.

Skills

Proficient in English Language

Customer service skills

Computer literate

Education

College Graduate

Job description

Responsibilities

• Respond to customer inquiries promptly and accurately.
• Provide product and service information, resolving complaints effectively.
• Maintain records of customer interactions and transactions.
• Work collaboratively in a fast-paced BPO environment.
• Ensure high customer satisfaction through excellent communication skills.

Qualifications

• Educational Qualifications: College Graduate
• Experience Level: No Experience required
• Skills and Competencies: Proficient in English Language, strong customer service skills, and computer literate.
• Working Conditions: Nightshift, permanent and temporary work from home
• Qualities and Traits: Excellent communication, patience, problem-solving skills, and a friendly demeanor.