Customer Service Representative

Kreeayt Business Process Outsourcing; Pampanga; On-site; PHP 223,200 - 279,000; Full time

Job summary

Kreeayt Business Process Outsourcing is seeking a Customer Service Representative in Pampanga. The role involves handling inbound and outbound calls with a focus on providing excellent customer service. Ideal candidates should have a senior high diploma, strong communication skills, and the ability to adapt quickly. Responsibilities include documenting calls and resolving customer inquiries. BPO experience and Microsoft Excel knowledge are advantageous. Night shift and onsite work are required.

Qualifications

• Excellent English verbal communication and active listening skills.
• Previous customer service or call handling experience is a plus.
• Strong problem-solving and critical thinking skills.

Responsibilities

• Handle inbound and/or outbound customer calls professionally.
• Provide accurate information and resolve customer concerns.
• Document call details and update records in the appropriate systems.

Skills

Excellent English verbal communication

Problem-solving skills

Ability to handle customer calls efficiently

Adaptability to new tools

Leadership skills

Education

Senior high diploma or vocational course

Tools

Microsoft Excel

Job description

Job Description

Overview

We are looking for a Customer Service Representative to join our team and handle inbound and outbound customer calls. The ideal candidate has excellent communication skills, thrives in a fast-paced environment, and can quickly learn and adapt to new tools and systems.

Basic Qualifications

• Excellent English verbal communication and active listening skills
• Ability to handle customer calls professionally and efficiently
• Highly adaptable and able to learn new tools and systems quickly
• Strong problem‑solving and critical thinking skills
• Ability to work in a fast‑paced environment
• Previous customer service or call handling experience is a plus
• Basic computer proficiency and ability to navigate multiple systems
• Leadership experience and skills is an advantage

What You'll Do

• Handle inbound and/or outbound customer calls in a professional and courteous manner
• Provide accurate information and resolve customer concerns or inquiries
• Document call details and update records in the appropriate systems
• Use internal tools and platforms to assist customers effectively
• Maintain a high level of customer satisfaction through clear communication and timely resolution
• Follow company processes, guidelines, and service standards
• Continuously learn and adapt to new tools, systems, and procedures

Who You Are

• Education: Senior high diploma or any vocational course is acceptable
• Knowledge with Microsoft Excel
• BPO experience of at least 1 year is an advantage
• Good leadership skills
• Able to work onsite and night shift

Working Location

2F Room56, BPOSeats.com BPO & Call Center - Marquee Mall, Clark, Pampanga. 2135, Marquee Mall, A. Gueco St Marquee Mall 2nd Floor Above Metro Supermarket, Angeles, 2009 Pampanga, Philippines