Call Center Agent

JetSon Manpower Agency; Cebu City; On-site; PHP 201,000 - 335,000; Full time

Job summary

A local staffing agency in Cebu City is seeking customer service representatives to manage incoming calls and inquiries efficiently. Responsibilities include providing accurate information, resolving complaints timely, and maintaining detailed records of interactions. Ideal candidates should have a High School Diploma and possess strong communication skills, patience, and empathy. Flexible working hours, including evenings and weekends, are required for this role.

Qualifications

• High School Diploma or equivalent.
• Strong communication and interpersonal skills.
• Patience and empathy towards customers.
• Qualities and Traits: Patience and empathy towards customers.
• Responsibilities and Duties: Ability to work in a fast-paced environment.
• Working Conditions: Must be available to work flexible hours, including evenings and weekends.

Responsibilities

• Manage incoming calls and customer inquiries efficiently.
• Provide accurate information about products and services.
• Resolve customer complaints and issues in a timely manner.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service quality.

Skills

Strong communication

Interpersonal skills

Education

High School Diploma or equivalent

Job description

Description

• Manage incoming calls and customer inquiries efficiently.
• Provide accurate information about products and services.
• Resolve customer complaints and issues in a timely manner.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service quality.

Requirements

• Educational Qualifications:High School Diploma or equivalent.
• Experience Level:Open to all segments. With or without BPO experience.
• Skills and Competencies:Strong communication and interpersonal skills.
• Qualities and Traits:Patience and empathy towards customers.
• Responsibilities and Duties:Ability to work in a fast-paced environment.
• Working Conditions:Must be available to work flexible hours, including evenings and weekends.