Call Center Agent

JetSon Manpower Agency; Davao del Sur; On-site; PHP 201,000 - 268,000; Full time

Job summary

A recruitment agency in Davao del Sur is looking for candidates for a customer service role. The position requires managing incoming calls, providing information about products, and resolving customer complaints efficiently. Ideal candidates should have a High School Diploma and display strong communication and interpersonal skills. Flexibility to work evenings and weekends is essential. This position is open to all candidates, whether they have prior BPO experience or not.

Qualifications

• Must have patience and empathy towards customers.
• Open to all segments; prior BPO experience is not required.
• Ability to work in a fast-paced environment.
• Patience and empathy towards customers are important qualities.
• Ability to work in a fast-paced environment.

Responsibilities

• Manage incoming calls and customer inquiries efficiently.
• Provide accurate information about products and services.
• Resolve customer complaints and issues in a timely manner.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service quality.

Skills

Strong communication skills

Interpersonal skills

Education

High School Diploma or equivalent

Job description

Description

• Manage incoming calls and customer inquiries efficiently.
• Provide accurate information about products and services.
• Resolve customer complaints and issues in a timely manner.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service quality.

Requirements

• Educational Qualifications:High School Diploma or equivalent.
• Experience Level:Open to all segments. With or without BPO experience.
• Skills and Competencies:Strong communication and interpersonal skills.
• Qualities and Traits:Patience and empathy towards customers.
• Responsibilities and Duties:Ability to work in a fast-paced environment.
• Working Conditions:Must be available to work flexible hours, including evenings and weekends.