Call Center Representative - Pioneer Account

Caldwell Communications Consultancy Philippines; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading communications consultancy in Quezon City is seeking customer service representatives to handle high-volume calls. Candidates must be Filipino citizens with completed high school education and excellent communication skills. Experience in BPO is advantageous but not mandatory. This is an office-based position offering opportunities to resolve customer inquiries and complaints professionally.

Qualifications

• Filipino citizen or hold relevant residence status.
• Amenable to working onsite (office-based).
• Good to excellent in verbal, listening, and communication skills.
• BPO experience is a plus but not required.

Responsibilities

• Answer high-volume inbound and/or make outbound calls professionally.
• Identify customer needs and provide solutions.
• Address and resolve customer complaints.
• Process customer orders, payments, and requests.

Skills

Verbal communication

Listening skills

Customer service

Education

Completed High School

Job description

• Answer high-volume inbound and/or make outbound calls in a timely and professional manner.
• Identify customer needs, clarify information, and provide solutions for problems or inquiries.
• Address and resolve customer complaints, escalating complex issues to supervisors as needed.
• Process customer orders, payments, and requests for service.

• Amenable to working onsite(office-based)
• Filipino Citizen, or hold relevant residence status
• Completed High school (old or new curriculum)
• Good to excellent in verbal, listening, and communication skills.
• with BPO experience is a plus but NOT required