Inbound Call Center Representative

Caldwell Communications Consultancy Philippines; Quezon City; On-site; PHP 279,000 - 334,800; Full time

Job summary

A communications consultancy is seeking a customer service representative in Quezon City. The role involves handling inbound and outbound calls, resolving customer inquiries, and processing orders. Candidates should be Filipino citizens or hold relevant residence status, with good communication skills. BPO experience is a plus but not required. This position is office-based.

Qualifications

• Filipino Citizen, or hold relevant residence status.
• BPO experience is a plus but NOT required.

Responsibilities

• Answer high-volume inbound and/or make outbound calls.
• Identify customer needs and provide solutions.
• Address and resolve customer complaints.

Skills

Verbal communication skills

Listening skills

Problem-solving

Education

Completed High school

Job description

Responsibilities

• Answer high-volume inbound and/or make outbound calls in a timely and professional manner.
• Identify customer needs, clarify information, and provide solutions for problems or inquiries.
• Address and resolve customer complaints, escalating complex issues to supervisors as needed.
• Process customer orders, payments, and requests for service.

Requirements

• Amenable to working onsite(office-based)
• Filipino Citizen, or hold relevant residence status
• Completed High school (old or new curriculum)
• Good to excellent in verbal, listening, and communication skills.
• with BPO experience is a plus but NOT required