Order Management Analyst

Vertiv Co; Mandaluyong; On-site; PHP 290,000 - 424,000; Full time

Job summary

Vertiv Co is seeking a highly organized, detail-oriented professional to handle end-to-end order processing and customer service for Asia customers. You will manage POs, check forecasts, and coordinate with distributors, sales reps, and project managers to resolve issues.

Expect collaboration with Planning and Logistics for shipments and thorough tracking of deliveries to sites. Ideal candidates have 1–2 years in customer service or order processing, with excellent English and strong

Qualifications

• 1–2 years experience in Customer Service, order processing or account management.
• Excellent verbal and written English skills.
• Ability to communicate effectively by phone or email; strong time management.

Responsibilities

• Vet and process customer purchase orders.
• Check orders against inventory and forecast.
• Coordinate with distributors, sales reps and project managers to resolve PO issues.
• Collaborate with Planning and Logistics for shipments.
• Communicate order status and track equipment delivery to sites.
• Maintain order status/tracking log; adhere to guidelines.

Skills

Order processing

Customer service

Logistics coordination

CRM/ERP systems

Excel / Office

Tools

CRM software

ERP system

Job description

We are looking for a highly organized and detail-oriented person with great communication and problem-solving skills to handle end to end order processing and customer service for our customers/sales rep/project managers. This person will have 1 to 2 years of sales, customer service or account management experience serving Asia customers, preferably with knowledge of logistics, procurement and CRM/ERP systems.

• Vet, process customer purchase orders
• Check orders against inventory and forecast
• Work with distributors, sales reps and project managers to resolve PO issues
• Collaborate with Planning, Logistics for shipments coordination.
• Communicate order status to distributors, sales reps, project managers and track the equipment delivery to project site.
• Maintain order status/tracking log
• Understand and adhere to customer compliance guidelines
• Complete ad-hoc reporting when requested
• Perform special tasks as needed
• Major KPIs – OTD, ITO, NMI

Background experience required.

• 1 to 2 years Experienced Employees specializing in Customer Service or equivalent.
• Excellent verbal and written English skills
• Ability to communicate effectively and professionally by phone or email
• Takes initiative and prioritizes tasks (time management)
• Solid analytical and problem-solving skills (root cause analysis)
• Ability to work accurately with close attention to detail
• Strong interpersonal skills with the ability to work effectively with individuals and groups
• Willingness to adapt to changing business needs and deadlines
• Solid computer skills with knowledge of Microsoft Office (Advanced excel, powerpoint, etc.) and ERP.