Sales Order Management Executive

IDS Medical Systems Group; Santo Niño 1st; On-site; PHP 240,000 - 360,000; Full time

Job summary

IDS Medical Systems Group is seeking an Order Management Coordinator in the Philippines to oversee end-to-end order processing in ERP, ensuring accurate stock checks, pricing, and credit limits. You will collaborate with Sales and Warehouse teams to keep orders flowing smoothly and resolve delivery issues with professionalism.

The role requires 1-2 years of related experience, fluency in English and Mandarin, and proficiency with MS Office.

Qualifications

• Diploma with 1-2 years related experience.
• Fluent in both written and spoken English and Mandarin.
• Good working knowledge with Ms Office applications.
• Hands-on experience with sales order management module of any ERP Systems preferred.

Responsibilities

• Receive and validate customer orders, checking stock, pricing, and credit limits.
• Manage full order-to-cash cycles in ERP to ensure timely processing.
• Handle inquiries and escalations via phone and email; resolve delays and discrepancies.
• Coordinate logistics with warehouse and transporters for on-time deliveries.
• Provide proactive order status updates to customers and sales teams.
• Ensure compliance with product registration, customs, and export regulations.

Skills

Order management

Customer communication

Cross-functional coordination

English language

Mandarin language

Education

Diploma in related field

Tools

MS Office

ERP system

Job description

• Responsible in managing the full order-to-cash cycles in ERP system, ensuring timely and accurate order processing to meet customer and revenue objectives.
• Receive and validate customer orders, verifying stock availability, pricing, and credit limits in accordance with internal policies.
• Handle customer inquiries and escalations via phone and email, resolving delivery delays, returns, and order discrepancies promptly and effectively.
• Coordinate on logistics and transportation with warehouse team & transporters to ensure smooth and on-time deliveries.
• Partner closely with Sales and warehouse teams to optimize sales order flow and resolve delivery issues.
• Monitor and follow up on urgent manual delivery orders, ensuring all signed documents were received and converted to official system records.
• Created and manage blanket orders and coordinate on release schedules to align with customers’ delivery requirements.
• Oversee order fulfilment and returns, processing adjustments and replacements in compliance with company policies.
• Suggest workflow enhancements to improve efficiency, order accuracy, and customer satisfaction.
• Ensure adherence to Regulatory standards (especially by checking products registration before order entry) including customs & export regulations.
• Provide proactive communication and order status updates to customers & sales teams.
• Deliver high levels of customer satisfaction through professional communication and quick resolution of issues.
• Provide backup support during absences of team members.
• Responsible to familiarizewith the ISO13485procedure & always operate within the guidelines.

Requirement:

• Candidate should have Diploma with 1-2 years related experience
• Fluent in both written and spoken English and Mandarin
• Good working knowledge with Ms Office applications
• Hands-on experience with sales order management module of any ERP Systems preferred