Order Management Senior Analyst

Vertiv Co; Mandaluyong; On-site; PHP 223,200 - 334,800; Full time

Job summary

Vertiv Co is seeking a detail-oriented individual to manage order processing and customer service for our Asia-based customers. The ideal candidate will have 3 to 5 years of experience in sales, customer service, or account management, along with strong communication and problem-solving skills. Familiarity with logistics and ERP systems is essential.

Key responsibilities include managing customer purchase orders, coordinating shipments, and resolving logistics issues. This role demands excellent analytical skills and the ability to adapt to changing business needs.

Qualifications

• 3 to 5 years of experience in Customer Service or equivalent.
• Factory Order Management experience.
• Excellent verbal and written English skills.

Responsibilities

• Receive, audit and enter customer purchase orders.
• Work with distributors to resolve order issues.
• Communicate order status to all stakeholders.

Skills

Customer Service

Problem-Solving

Communication

Time Management

Attention to Detail

Analytical Skills

Tools

Microsoft Office

ERP Systems

Job description

We are looking for a highly organized and detail‑oriented person with great communication and problem solving skills to handle order processing and customer service for our customers/sales rep/project managers. This person will have 3 to 5 years of sales, customer service or account management experience serving Asia customers, preferably with knowledge of logistics, procurement and CRM/ERP systems.

Responsibilities

• Receive, audit and enter customer purchase orders
• Check orders against inventory and forecast
• Work with distributors, sales reps and project managers to resolve PO issues
• Create and Issue PO to suppliers
• Shipments Coordination to supplier/factory
• Work with Planning, Logistics and IT to resolve order logistics issues
• Communicate order status to distributors, sales reps, project managers and track to delivery
• Maintain order status/tracking log
• Understand and adhere to customer compliance guidelines
• Complete ad-hoc reporting when requested
• Perform special tasks as needed
• Major KPIs – OTD, ITO, NMI

Background experience required

• 3 to 5 years Experienced Employees specializing in Customer Service or equivalent
• Factory Order Management Experience
• Excellent verbal and written English skills
• Ability to communicate effectively and professionally by phone or email
• Takes initiative and prioritizes tasks (time management)
• Solid analytical and problem‑solving skills (root cause analysis)
• Ability to work accurately with close attention to detail
• Strong interpersonal skills with the ability to work effectively with individuals and groups
• Willingness to adapt to changing business needs and deadlines
• Solid computer skills with knowledge of Microsoft Office, Internet and ERP