Sales Admin Officer

Entel HK Philippines; Biñan; On-site; PHP 279,000 - 502,000; Full time

Job summary

Entel HK Philippines is seeking a dedicated position to handle customer orders, coordinate lead times, and prepare accurate documentation. The role involves liaising with internal teams and external stakeholders to ensure timely shipment and compliant paperwork.

Applicants should have a background in order management, ERP systems, and import/export knowledge. The position requires strong communication and problem-solving skills and offers great exposure to international shipping operations.

Qualifications

• BS/BA in Business Administration or Management preferred but not essential.
• At least 3 years’ work experience in handling and processing customer orders.
• Experience with ERP or Sales Order Management system.
• In depth knowledge in Import and Export Transactions.

Responsibilities

• Receiving Customer Orders and liaising with internal stakeholders to determine best lead times.
• Create accurate documents to support orders (Sales Order, Proforma Invoice).
• Coordinate with internal departments and external stakeholders on shipment dates and payment/freight readiness.
• Generate shipping documents (Packing List, Invoice, CO or other requests).
• Provide freight options through packing simulations and freight forwarder inquiries.
• Respond to customer inquiries promptly, escalating when needed to protect satisfaction.
• Maintain professional communication with Customers at all times.
• Suggest process improvements to Supervisors and implement where appropriate.
• Perform any other duties as assigned.

Skills

Customer service

Attention to detail

Communication

Problem solving

Education

BS/BA in Business Administration

Tools

ERP system

Sales Order Management

Shipping documents software

Job description

• Receiving of Customer Orders, liaising with internal stakeholders to determine the best possible lead time available and communicating this back to Customer within a timely manner.

• Accurate creation of necessary documents to support the actions required to satisfy the enquiry such as Sales Order, Proforma Invoice ensuring that all details are accurately and correctly entered.

• Closely liaise with internal departments to regularly understand expectation of shipment date, and communicating with external stakeholders to ensure other factors such as payment or freight is prepared in sufficient time to support the planned shipment.

• Accurate generation of necessary shipping documents such as Packing List, Invoice or any additional requirements such Certificate of Origin or shipment specific requests.

• Provides the Customer with best possible freight options through accurate packing simulations and sufficient regular enquiries with freight forwarders to offer best value within the any constraints of international shipping regulations.

• Ensures timely and suitably detailed responses to other Customer enquiries, escalating internally, any concerns where customer satisfaction may be jeopardized without additional supportive actions.

• Maintains professional, courteous and helpful communication with Customers at all times

• Productively challenges every element specific to the role but also touch points to identify and put forward to their Supervisor, any opportunities for improvement within the processes

• Perform other duties that may be assigned from time to time, or as the need arises.

Qualification

• BS/BA in Business Administration, Management preferred but not essential

• At least 3 years’ work experience in handling and processing customer orders preferred essential

• ERP or Sales Order Management system experience preferred.

• In depth knowledge in Import and Export Transactions.