Order Management Specialist

GOLDEN ACRES FOOD SERVICE CORPORATION; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

GOLDEN ACRES FOOD SERVICE CORPORATION in the Philippines is seeking an Order Management Specialist to ensure accurate processing from receipt to fulfillment and delivery. The role requires coordinating with Sales, Customer Service, Warehouse, Production, Inventory, and Logistics to guarantee stock availability and proper documentation.

You will maintain records and monitor order progress in our ERP system. Ideal candidates have 1–2 years in related operations, strong Excel/Sheets skills, and a

Qualifications

• 1–2 years in order management, logistics, or related operations.
• Proficient with Excel or Sheets for data tracking.
• Strong attention to data accuracy.
• Good communication and coordination skills.
• Ability to work under pressure with multiple orders.

Responsibilities

• Receive and validate customer orders from approved channels
• Encode and process Sales Orders (SO) in the ERP/system
• Review orders for SKU, quantity, price, brand, specs, customer details, and delivery date
• Verify customer-specific requirements including product specs and expiration dates
• Check product availability and coordinate with Inventory/Warehouse
• Coordinate with Warehouse/Production for picking, packing, and preparation of orders
• Monitor the status of orders from creation through dispatch
• Provide timely updates on order status, stock availability, and delivery schedules
• Monitor daily order volume, fulfillment status, pending orders, cancellations, and prepare regular reports on order fulfillment

Skills

Attention to detail

Communication skills

Organizational skills

Time management

Multitasking

Tools

Microsoft Excel

Google Sheets

NetSuite ERP

Job description

About the role

The Order Management Specialist is responsible for the accurate, timely, and efficient processing and monitoring of customer orders from order receipt through fulfillment and delivery. The role coordinates closely with Sales, Customer Service, Warehouse, Production, Inventory, Logistics, and other concerned departments to ensure orders are properly processed, stocks are available, and customer requirements are met. The position also ensures that all order transactions and supporting documents are properly recorded and maintained in the company's system.

Key responsibilities

• Receive and validate customer orders from approved channels such as email, messaging platforms, or other ordering systems

• Encode and process Sales Orders (SO) accurately in the company's ERP/system

• Review orders for correct SKU, quantity, price, brand, specifications, customer details, and requested delivery date

• Verify customer-specific requirements, including product specifications and expiration-date requirements when applicable

• Check product availability and coordinate with Inventory/Warehouse regarding stock allocation

• Coordinate with Warehouse/Production for picking, packing, and preparation of customer orders

• Monitor the status of orders from order creation through dispatch

• Ensure accuracy and completeness of order-related documents and validate alignment of quantities and product details

• Provide timely updates on order status, stock availability, fulfillment concerns, and delivery schedules

• Monitor daily order volume, fulfillment status, pending orders, cancellations, and prepare regular reports on order fulfillment

About you

• At least 1–2 years of experience in order management, customer service, logistics, inventory, sales support, or related operations

• Proficient in Microsoft Excel and/or Google Sheets

• Strong attention to detail and data accuracy

• Good communication and coordination skills

• Strong organizational and time-management skills

• Ability to work under pressure and manage multiple orders and priorities

• Ability to identify discrepancies and resolve operational issues promptly

• Experience in an ERP system such as NetSuite is an advantage