Operations & Order Management Coordinator

Sound Connection Phils. Inc.; Cebu City; On-site; PHP 391,000 - 558,000; Full time

Job summary

Sound Connection Phils. Inc. is seeking an organized Operations & Order Management Coordinator in Cebu City to streamline daily operations, handle order processing, purchasing, and logistics coordination.

You will collaborate with vendors and internal teams to keep orders, inventory and data accurate and timely. The ideal candidate demonstrates strong English communication, exceptional organizational skills, and ability to manage multiple priorities with attention to detail.

Qualifications

• Excellent written and verbal English communication skills.

Responsibilities

• Process and enter customer orders accurately within the ERP system.
• Verify pricing, shipping instructions, product availability and order details.
• Send order confirmations, acknowledgements and customer updates.
• Monitor open orders and follow up on delayed shipments.
• Assist customers with order status requests and tracking information.
• Maintain accurate customer records and documentation.
• Create and manage purchase orders; coordinate with vendors.
• Monitor inventory levels and identify shortages.
• Support inventory planning and procurement documentation.
• Coordinate parcel and freight shipments; schedule pickups.
• Assist with accounts receivable follow-up when necessary.
• Support KPI reporting and process improvements.

Skills

Order management

Customer support

Organizational skills

Time management

Attention to detail

Problem solving

Scripting software familiarity

Tools

ERP system

Odoo

Microsoft Office

Google Workspace

Job description

Job Overview

We are seeking a highly organized and dependable Operations & Order Management Coordinatorto support daily business operations, order processing, purchasing activities, logistics coordination and administrative functions. This role serves as a critical operational partner, ensuring that customer orders, inventory movements, vendor communications and internal processes run efficiently. The ideal candidate is proactive, detail-oriented and enjoys working with systems, processes and operational problem-solving.

Responsibilities

Order Management & Customer Support

• Process and enter customer orders accurately within the ERP system
• Verify pricing, shipping instructions, product availability and order details
• Send order confirmations, acknowledgements and customer updates
• Monitor open orders and proactively follow up on delayed shipments or outstanding requirements
• Assist customers with order status requests, tracking information and routine inquiries
• Maintain accurate customer records and documentation

Purchasing & Vendor Coordination

• Create and manage purchase orders for products and operational requirements
• Coordinate with vendors regarding lead times, deliveries and order fulfillment
• Monitor inventory levels and identify potential stock shortages
• Maintain vendor databases, pricing records and procurement documentation
• Support inventory planning and operational organization initiatives

Freight & Logistics Coordination

• Coordinate parcel and freight shipments with transportation providers
• Schedule pickups and deliveries while ensuring proper documentation
• Communicate with carriers regarding shipment status and delivery concerns
• Assist with resolving freight issues, delays and shipment discrepancies
• Maintain shipment records and tracking information

Administrative & Operational Support

• Enter operational data, vendor bills and records into company systems
• Track invoices, shipping documents and related operational paperwork
• Assist with accounts receivable follow-up when necessary
• Maintain organized digital files and operational documentation
• Support KPI reporting, operational tracking and process improvement initiatives
• Assist with onboarding distributors, vendors and managing portal access

Job Qualifications and Skill Set

Required Qualifications

• Excellent written and verbal English communication skills
• Strong organizational and time-management abilities
• Ability to manage multiple priorities and deadlines simultaneously
• Exceptional attention to detail and accuracy
• Strong problem-solving and critical-thinking skills
• Comfortable learning and utilizing new software and systems
• Ability to work independently with minimal supervision
• Proficiency with Microsoft Office, Google Workspace or similar productivity tools

Preferred Qualifications

• Experience in manufacturing, distribution, wholesale, logistics or supply chain environments
• Experience using ERP systems (Odoo experience is an advantage)
• Background in purchasing, inventory management or procurement
• Experience coordinating freight and shipping operations
• Familiarity with vendor portals, customer portals or EDI systems
• Intermediate Excel or Google Sheets skills, including reporting and data management

Ideal Candidate Traits

• Highly organized and process-oriented
• Responsive and proactive in communication
• Detail-oriented and quality-focused
• Calm and composed under pressure
• Resourceful and solutions-driven
• Comfortable taking ownership of responsibilities
• Interested in process improvement and operational efficiency
• Reliable, dependable and self-motivated