Operations Supervisor

Recruitify_HR; Cebu City; On-site; PHP 25,000 - 45,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

HMO

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A recruitment agency in Cebu City is looking for an Operations Supervisor with 1-4 years of experience, particularly in a BPO environment related to Travel or Hospitality. The role involves providing general customer service, managing teams, and ensuring compliance with company policies. Candidates should be prepared to engage in various customer service settings, assist with technical and non-technical inquiries, and lead a team effectively. This is a full-time position with on-site requirements.

Qualifications

• 1-4 years of experience as an Operations Supervisor.
• Experience in Travel or Hospitality in a BPO setting is mandatory.
• Ability to lead a team with full employee lifecycle responsibility.
• Leads a team of Specialists, sometimes with several hierarchical levels, with full employee lifecycle responsibility.

Responsibilities

• Provide customer service and support via various channels.
• Act as a liaison between customers and production/distribution departments.
• Ensure implementation of policies, processes, and standards.

Skills

Operations Supervisor experience

BPO travel hospitality

Education

Bachelor's Degree

Job description

On-site - Cebu 1-3 Yrs Exp Bachelor Full-time

Employee Recognition and Rewards

• Equity Incentive Plan
• Performance Bonus
• Incentives

Insurance Health & Wellness

• HMO
• Annual Company Trip
• Free Meals
• Sleeping Quarters

Description

General Customer Service includes post‑sale technical and/or non‑technical customer service and support across multiple sub‑families for business and/or end‑consumer customers including: Remote Customer Service. Providing customer service and support via phone, online chat, or text including:

• Call center‑based customer support in response to a high volume of low complexity inquiries
• Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries

Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk‑in customer service facility including:

• Acting as liaison between customers, production and distribution departments related to specific customer orders
• Providing technical and non‑technical customer support in a walk‑in service center

Incumbents matching to this specialization are not compensated based on achievement of sales targets. Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines. Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities. Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise.

Requirements

• 1‑4 years of experience as an Operations Supervisor
• Travel or Hospitality experience in a BPO set up (must have)
• Ensures the implementation of short to medium term activities within the business area or support sub‑function in the context of the strategy for the department.
• Ensures appropriate policies, processes & standards are developed and implemented to support short to medium term tactical direction.
• Leads a team of Specialists, sometimes with several hierarchical levels, with full employee lifecycle responsibility.

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