Operations & Scheduling Pro for Growing Home Services

Tavor Perry; Tandag; On-site; PHP 600,000 - 900,000; Full time

Job summary

Tavor Perry is seeking an Operations Manager to oversee day-to-day operations of a growing home services business. You will handle inbound calls, convert inquiries to booked jobs, manage field schedules, and support hiring, payroll, billing, and marketing.

You must be a confident communicator with strong English, excellent organizational skills, and the ability to juggle multiple tasks while keeping customers and the team happy.

Qualifications

• Proven experience in operations, customer service, or administrative support.
• Strong phone skills, with experience handling inbound calls and converting leads into sales.
• Experience scheduling and dispatching team members using booking or scheduling software.
• Experience processing payroll and handling billing or invoicing.
• Excellent spoken and written English.
• Strong organizational and multitasking skills.

Responsibilities

• Pick up inbound calls and reply to new leads promptly and professionally
• Turn leads into booked services and follow up to build a base of recurring customers
• Schedule team members and manage bookings through our scheduling software
• Recruit, hire, and onboard new field team members
• Process team payroll and handle customer billing accurately and on time
• Support paid advertising campaigns on Meta and Google Local Services Ads
• Create and publish posts on social media and in local Facebook community groups
• Collect photos and customer reviews once jobs are completed
• Track bookings, leads, and customer follow-ups to keep operations running smoothly

Skills

Operations experience

Inbound calls handling

Lead conversion

Scheduling software

Payroll & billing

Excellent English

Organizational skills

Customer-centric

Job description

Tavor Perry is seeking an Operations Manager to oversee day-to-day operations of a growing home services business. You will handle inbound calls, convert inquiries to booked jobs, manage field schedules, and support hiring, payroll, billing, and marketing.

You must be a confident communicator with strong English, excellent organizational skills, and the ability to juggle multiple tasks while keeping customers and the team happy.