Operations Virtual Assistant

Tavor Perry; Tandag; On-site; PHP 600,000 - 900,000; Full time

Job summary

Tavor Perry is seeking an Operations Manager to oversee day-to-day operations of a growing home services business. You will handle inbound calls, convert inquiries to booked jobs, manage field schedules, and support hiring, payroll, billing, and marketing.

You must be a confident communicator with strong English, excellent organizational skills, and the ability to juggle multiple tasks while keeping customers and the team happy.

Qualifications

• Proven experience in operations, customer service, or administrative support.
• Strong phone skills, with experience handling inbound calls and converting leads into sales.
• Experience scheduling and dispatching team members using booking or scheduling software.
• Experience processing payroll and handling billing or invoicing.
• Excellent spoken and written English.
• Strong organizational and multitasking skills.

Responsibilities

• Pick up inbound calls and reply to new leads promptly and professionally
• Turn leads into booked services and follow up to build a base of recurring customers
• Schedule team members and manage bookings through our scheduling software
• Recruit, hire, and onboard new field team members
• Process team payroll and handle customer billing accurately and on time
• Support paid advertising campaigns on Meta and Google Local Services Ads
• Create and publish posts on social media and in local Facebook community groups
• Collect photos and customer reviews once jobs are completed
• Track bookings, leads, and customer follow-ups to keep operations running smoothly

Skills

Operations experience

Inbound calls handling

Lead conversion

Scheduling software

Payroll & billing

Excellent English

Organizational skills

Customer-centric

Job description

Job Summary:

Day-to-day operations at our growing home services business need a firm, friendly hand, and a proactive, highly organized Operations Manager will provide it. You will handle inbound calls and leads, turn inquiries into booked jobs, manage schedules for our field team, and support hiring, payroll, billing, and marketing. A confident communicator who can juggle many moving parts and keep customers and team members happy is the ideal fit.

Key Responsibilities:

• Pick up inbound calls and reply to new leads promptly and professionally
• Turn leads into booked services and follow up to build a base of recurring customers
• Schedule team members and manage bookings through our scheduling software
• Recruit, hire, and onboard new field team members
• Process team payroll and handle customer billing accurately and on time
• Support paid advertising campaigns on Meta and Google Local Services Ads
• Create and publish posts on social media and in local Facebook community groups
• Collect photos and customer reviews once jobs are completed
• Track bookings, leads, and customer follow-ups to keep operations running smoothly

Mandatory Skills:

• Proven experience in operations, customer service, or administrative support for a service-based business
• Strong phone skills, with experience handling inbound calls and converting leads into sales
• Experience scheduling and dispatching team members using booking or scheduling software
• Experience processing payroll and handling billing or invoicing
• Excellent spoken and written English
• Strong organizational and multitasking skills
• Resolute, accurate, and productive when left to manage your own day
• Strong communication skills and a customer-first attitude

Preferred Skills:

• Experience in the cleaning, home services, or field service industry
• Experience recruiting and onboarding hourly or field staff
• Familiarity with Meta Ads and Google Local Services Ads
• Experience posting and engaging in Facebook community groups
• Experience supporting U.S.-based businesses and customers
• Quick to switch between several projects and deliver on every one

Why Join Us:

Step into a growing business where you will play a central role in keeping everything running. You will work closely with the owner, take real ownership of operations, and see how your work directly affects our customers and our team. The role offers plenty of room to grow as the business expands.