Home Service Office Manager

Offshore Launch; Metro Manila; Hybrid; PHP 400,000 - 600,000; Full time

Job summary

Offshore Launch is seeking an Operations Coordinator to run the office side of the business end to end from inbound calls to invoicing. You will manage scheduling, dispatch, collections, compliance and general admin, ensuring processes flow without daily oversight.

You will review job costs and margins at a high level, coordinate with subcontractors and permitting agencies, and keep data clean across Housecall Pro, ServiceTitan, and Jobber. The role grows with the company’s needs.

Qualifications

• 2+ years in operations coordination, office management or project management.
• Experience with FSM/scheduling tools preferred (Housecall Pro, ServiceTitan, Jobber).
• Strong spoken and written English.
• Ability to juggle priorities with minimal supervision.

Responsibilities

• Run inbound calls, lead follow-up, scheduling and dispatch, collections, compliance and general admin.
• Follow each job from booking to final invoice and flag delays early.
• Review job costs and margins and elevate anomalies to owner.
• Coordinate with subcontractors, suppliers, inspectors and permitting agencies as needed.
• Keep data clean in Housecall Pro, ServiceTitan, Jobber or similar platforms.
• Assist in recruiting and onboarding staff and supervise office team.
• Prepare regular reports for owner covering completion rates and receivables aging.

Skills

Operations coordination

FSM scheduling tools

English proficiency

Remote team leadership

Industry knowledge

Tools

Housecall Pro

ServiceTitan

Jobber

Job description

About the role

Run the office side of the business end to end: inbound calls, lead follow-up, scheduling and dispatch, collections, compliance and general admin. The goal is for these to run well without the owner stepping in. Follow every job from the first booking to the final invoice, and raise a flag early when a job is at risk of falling behind. Review job costs and margins at a high level, and elevate anything unusual to the owner. Coordinate with subcontractors, suppliers, inspectors and permitting agencies as needed. Keep job, customer and billing data clean and up to date in Housecall Pro, ServiceTitan, Jobber or a similar platform. Help recruit and onboard field and office staff, and supervise office team members as the company grows. Put together regular reports for the owner covering completion rates, backlog and receivables aging.

Key responsibilities

• Run inbound calls, lead follow-up, scheduling and dispatch, collections, compliance and general admin
• Follow every job from the first booking to the final invoice, and raise a flag early when a job is at risk of falling behind
• Review job costs and margins at a high level, and elevate anything unusual to the owner
• Coordinate with subcontractors, suppliers, inspectors and permitting agencies as needed
• Keep job, customer and billing data clean and up to date in Housecall Pro, ServiceTitan, Jobber or a similar platform
• Help recruit and onboard field and office staff, and supervise office team members as the company grows
• Put together regular reports for the owner covering completion rates, backlog and receivables aging

About you

• At least 2 years in operations coordination, office management or project management, preferably in the trades or field services
• Hands-on experience with Housecall Pro or another FSM/scheduling tool such as ServiceTitan or Jobber
• Strong spoken and written English
• A self-starter who can juggle several priorities and follow through without close supervision
• Background in the plumbing or HVAC industry (bonus)
• Understanding of job costing or basic P&L (bonus)
• Experience leading a small remote or hybrid team (bonus)

About us

We're the back-office partner for owner-led home service companies in plumbing, HVAC and related trades. Our clients run their businesses on field service software like Housecall Pro and ServiceTitan. We give them the people and systems to keep daily operations running smoothly, so owners can spend their time in the field, closing sales and growing the business.