Booking and Dispatch Coordinator

vamasters, Inc.; Makati; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

vamasters, Inc. is seeking an organized Operations Manager to run day-to-day activities for a growing home services business in Makati. You will handle inbound calls, convert leads into bookings, and manage field team schedules while supporting hiring, payroll, and billing.

A confident communicator who can juggle many tasks and keep customers and staff satisfied is ideal. You will also support paid advertising campaigns and publish posts in local social groups, gathering reviews and photos after

Qualifications

• Proven experience in operations, customer service, or admin support for a service-based business.
• Strong phone skills and experience converting leads into sales.
• Experience scheduling and dispatching team members with booking software.
• Experience processing payroll and handling billing or invoicing.
• Excellent spoken and written English.
• Strong organizational and multitasking abilities.

Responsibilities

• Handle inbound calls and leads, convert inquiries into booked jobs.
• Manage schedules for field team and coordinate hiring, payroll, and billing.
• Support marketing efforts and social media posts, track leads and bookings.

Skills

Operations management

Customer service

Invoicing and payroll

Scheduling and dispatch

Communication skills

English proficiency

Multitasking

Team coordination

Job description

Job Summary

From the first inbound call to the final invoice, a proactive and highly organized Operations Manager will run the day-to-day operations of our growing home services business. You will handle inbound calls and leads, turn inquiries into booked jobs, manage schedules for our field team, and support hiring, payroll, billing, and marketing. A confident communicator who can juggle many moving parts and keep both customers and team members happy is the ideal fit.

Key Responsibilities

• - Pick up inbound calls and respond to new leads promptly and professionally
• - Turn leads into booked services and follow up to build a base of recurring customers
• - Schedule team members and manage bookings in our scheduling software
• - Recruit, hire, and onboard new field team members
• - Process team payroll and handle customer billing accurately and on time
• - Support paid advertising campaigns on Meta and Google Local Services Ads
• - Create and publish posts on social media and in local Facebook community groups
• - Gather photos and customer reviews after completed jobs
• - Track bookings, leads, and customer follow-ups to keep operations running smoothly

Mandatory Skills

• - Proven experience in operations, customer service, or administrative support for a service-based business
• - Strong phone skills, with experience handling inbound calls and converting leads into sales
• - Experience scheduling and dispatching team members using booking or scheduling software
• - Experience processing payroll and handling billing or invoicing
• - Excellent spoken and written English
• - Strong organizational and multitasking skills
• - Focused, rigorous, and effective when left to run with the work
• - Strong communication skills and a customer-first attitude

Preferred Skills

• - Experience in the cleaning, home services, or field service industry
• - Experience recruiting and onboarding hourly or field staff
• - Familiarity with Meta Ads and Google Local Services Ads
• - Experience posting and engaging in Facebook community groups
• - Experience supporting U.S.-based businesses and customers
• - Able to handle a full slate of projects while keeping each one moving

Why Join Us

Join a growing business where you will play a central role in keeping everything running. You will work closely with the owner, take real ownership of operations, and see the direct effect of your work on our customers and our team. The role offers plenty of room to grow as the business expands.