Field Service Operations Lead—Office & Scheduling

Offshore Launch; Metro Manila; Hybrid; PHP 400,000 - 600,000; Full time

Job summary

Offshore Launch is seeking an Operations Coordinator to run the office side of the business end to end from inbound calls to invoicing. You will manage scheduling, dispatch, collections, compliance and general admin, ensuring processes flow without daily oversight.

You will review job costs and margins at a high level, coordinate with subcontractors and permitting agencies, and keep data clean across Housecall Pro, ServiceTitan, and Jobber. The role grows with the company’s needs.

Qualifications

• 2+ years in operations coordination, office management or project management.
• Experience with FSM/scheduling tools preferred (Housecall Pro, ServiceTitan, Jobber).
• Strong spoken and written English.
• Ability to juggle priorities with minimal supervision.

Responsibilities

• Run inbound calls, lead follow-up, scheduling and dispatch, collections, compliance and general admin.
• Follow each job from booking to final invoice and flag delays early.
• Review job costs and margins and elevate anomalies to owner.
• Coordinate with subcontractors, suppliers, inspectors and permitting agencies as needed.
• Keep data clean in Housecall Pro, ServiceTitan, Jobber or similar platforms.
• Assist in recruiting and onboarding staff and supervise office team.
• Prepare regular reports for owner covering completion rates and receivables aging.

Skills

Operations coordination

FSM scheduling tools

English proficiency

Remote team leadership

Industry knowledge

Tools

Housecall Pro

ServiceTitan

Jobber

Job description

Offshore Launch is seeking an Operations Coordinator to run the office side of the business end to end from inbound calls to invoicing. You will manage scheduling, dispatch, collections, compliance and general admin, ensuring processes flow without daily oversight.

You will review job costs and margins at a high level, coordinate with subcontractors and permitting agencies, and keep data clean across Housecall Pro, ServiceTitan, and Jobber. The role grows with the company’s needs.