Remote Inbound Lead & Booking Assistant

Tavor Perry; Surigao City; Remote; PHP 279,000 - 446,000; Full time

Job summary

Tavor Perry is seeking a Lead Management Specialist to be the friendly, reliable first voice for our growing cleaning services business. You will answer inbound calls, capture detailed lead information, and hand off to contractors with clear, timely communication.

In this remote role, you will follow up with leads via phone and messages, maintain a simple lead log, and provide basic admin support. A strong phone presence and self-directed work style are essential.

Qualifications

• Fluent spoken English with a clear, friendly phone presence.
• Experience handling inbound calls and following up with leads or customers.
• Strong written English for email and message follow-ups.
• Ability to take accurate notes and record customer details.
• Comfort with phone and call-forwarding tools, and quickness in learning new systems.
• Reliable internet and phone connectivity.
• Steady-handed, scrupulous, and productive in a remote, self-directed setup.

Responsibilities

• Answer inbound calls professionally and respond promptly to new cleaning leads.
• Collect detailed customer information, including location, type of service, preferred timing, and special requests.
• Pass lead details to contractors clearly and accurately.
• Follow up with leads by phone and message to move them toward booking.
• Maintain a simple lead log with the status of each lead kept up to date.
• Communicate updates by email, with quick message pings for time-sensitive items.
• Provide general administrative and operations support as needed.

Skills

Excellent spoken English

Inbound call handling

Written English

Note-taking

CRM tools

Remote work setup

Reliable internet

Strong communication

Tools

Call-forwarding tools

Spreadsheets

Job description

Tavor Perry is seeking a Lead Management Specialist to be the friendly, reliable first voice for our growing cleaning services business. You will answer inbound calls, capture detailed lead information, and hand off to contractors with clear, timely communication.

In this remote role, you will follow up with leads via phone and messages, maintain a simple lead log, and provide basic admin support. A strong phone presence and self-directed work style are essential.