Operations & Process Optimization Specialist

Home Credit Philippines; Taguig; In loco; PHP 480.000 - 640.000; Tempo pieno

Vantaggi offerti da questo lavoro

Permanent dayshift schedule

Up to 20% variable bonus

HMO on Day 1

HMO with dependents

Mental health coverage

Wellness Leave

Birthday Leave

Internal Career Mobility

Opportunity to train in international

Descrizione del lavoro

Home Credit Philippines is seeking an Operations Associate to support enrollment, billing validation, reporting, and claims monitoring across the business. This role helps roll out products, document processes, and coordinate between departments while handling small projects to improve efficiency.

The candidate will contribute to smooth day-to-day operations and support service delivery through accurate reporting and effective collaboration with internal teams and external providers.

Competenze

• 2–3 years of experience in insurance, product or business development.
• Ability to work collaboratively across departments and elicit support.
• Strong analytical ability to review reports and identify opportunities.

Mansioni

• Assist in product rollout, pilot preparation and back-office activities.
• Create and validate operational reports related to VAS products and services.
• Ensure documentation and process maps are current and aligned across teams.
• Manage customer enrollment with service providers through reporting.
• Monitor claims performance for timely release and processing by providers.
• Validate billing statements and payments; coordinate settlements with Finance.
• Identify process gaps and drive improvements in workflows.
• Document and standardize operational procedures for VAS activities.
• Support small projects to improve efficiency and service delivery.

Conoscenze

Experience in insurance

Product development

Analytical skills

Descrizione del lavoro

Home Credit Philippines is seeking an Operations Associate to support enrollment, billing validation, reporting, and claims monitoring across the business. This role helps roll out products, document processes, and coordinate between departments while handling small projects to improve efficiency.

The candidate will contribute to smooth day-to-day operations and support service delivery through accurate reporting and effective collaboration with internal teams and external providers.