Operations Specialist (Value Added Services)

Home Credit Philippines; Taguig; On-site; PHP 420,000 - 660,000; Full time

Benefits offered by this job

HMO on Day 1

HMO with dependents

Mental health coverage

Wellness Leave

Birthday Leave

Internal Career Mobility

Train in international offices

Job summary

Home Credit Philippines is seeking an operations-focused professional to support enrollment, billing validation, reporting, and claims monitoring, ensuring smooth day-to-day operations and contributing to product rollouts and process documentation.

You will coordinate with Finance and service providers, maintain up-to-date process maps, validate transactions, and drive small-scale projects to improve efficiency and service delivery across departments.

Qualifications

• 2–3 years of experience in insurance, product or business development.
• Ability to work collaboratively across departments.
• Strong analytical skills to identify gaps and opportunities.

Responsibilities

• Assist in product rollout, pilot preparation, sales management and back-office activities.
• Create, maintain, and validate operational reports related to VAS products and services.
• Ensure all product documentation and process maps are current and properly aligned across departments.
• Manage customer enrollment processes with service providers through reporting and documentation.
• Monitor and follow up on claims performance to ensure timely release and processing by service providers.
• Validate billing statements, invoices, and other payment-related transactions.
• Coordinate with Finance and service providers to ensure accurate and timely settlements.
• Cooperate with internal teams to resolve process gaps and improve operational workflows.
• Document and standardize operational procedures for VAS-related activities.
• Support small-scale projects aimed at enhancing operational efficiency or service delivery.

Skills

Analytical skills

Collaboration

Process improvement

Tools

Reporting tools

Job description

The primary role is to support various operational functions including customer enrollment, billing validation, reporting, and claims monitoring. This role ensures smooth day-to-day operations and supports product rollouts, process documentation, and interdepartmental coordination. The position may also be assigned small-scale projects aimed at improving operational efficiency and service delivery.

What You’ll Do

• Assist in product rollout, pilot preparation, sales management and back-office activities.
• Create, maintain, and validate operational reports related to Value Added Services (VAS) products and services.
• Ensure all product documentation and process maps are current and properly aligned across departments.
• Manage customer enrollment processes with service providers through reporting and documentation.
• Monitor and follow up on claims performance to ensure timely release and processing by service providers.
• Validate billing statements, invoices, and other payment-related transactions.
• Coordinate with Finance and service providers to ensure accurate and timely settlements.
• Cooperate with internal teams to resolve process gaps and improve operational workflows.
• Document and standardize operational procedures for VAS-related activities.
• Support small-scale projects aimed at enhancing operational efficiency or service delivery.

What You Need To Have

• At least 2-3 years of experience in insurance, product or business development
• Ability to work in a collaborative environment and elicit support from other departments
• High analytical skills; ability to analyze reports and see gaps for business opportunities

What Can Set You Apart

• Experience in project management and process improvement
• Up to 20% variable performance-based bonus
• HMO on Day 1 / HMO with dependents
• Access to mental health coverage and wellness partners
• Wellness Leave and Birthday Leave benefits
• Internal Career Mobility
• Opportunity to work and train in our international offices

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.

When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.