Collections QA Supervisor: Process & People Leader

Home Credit Philippines; Quezon City; On-site; PHP 600,000 - 800,000; Full time

Benefits offered by this job

Permanent dayshift

Performance-based bonus

HMO on Day 1

Mental health access

Wellness leaves

Career mobility

Learning opportunities

Job summary

Home Credit Philippines is looking for a proactive leader to manage teams and spearhead process improvement projects. This role emphasizes fostering unity and camaraderie within the team while ensuring a culture focused on customer experience and employee wellness.

The successful candidate will possess strong decision-making skills, good facilitation abilities, and be adaptable to changes in work priorities.

Qualifications

• Proven ability to manage teams and foster unity.
• Strong skills in facilitation and presentation.
• Experience in decision-making and communication.

Responsibilities

• Lead projects for process improvements.
• Manage team's performance reporting.
• Conduct audits on analysts' quality of work.

Skills

Target driven

Good facilitation

Analytical skills

Project management

MS Office

Decision-making

Interpersonal skills

Communication skills

Organizational skills

Self-motivated

Job description

Home Credit Philippines is looking for a proactive leader to manage teams and spearhead process improvement projects. This role emphasizes fostering unity and camaraderie within the team while ensuring a culture focused on customer experience and employee wellness.

The successful candidate will possess strong decision-making skills, good facilitation abilities, and be adaptable to changes in work priorities.