Operations Specialist (Value-Added Services)

Home Credit Philippines; Taguig; On-site; PHP 480,000 - 640,000; Full time

Benefits offered by this job

Permanent dayshift schedule

Up to 20% variable bonus

HMO on Day 1

HMO with dependents

Mental health coverage

Wellness Leave

Birthday Leave

Internal Career Mobility

Opportunity to train in international

Job summary

Home Credit Philippines is seeking an Operations Associate to support enrollment, billing validation, reporting, and claims monitoring across the business. This role helps roll out products, document processes, and coordinate between departments while handling small projects to improve efficiency.

The candidate will contribute to smooth day-to-day operations and support service delivery through accurate reporting and effective collaboration with internal teams and external providers.

Qualifications

• 2–3 years of experience in insurance, product or business development.
• Ability to work collaboratively across departments and elicit support.
• Strong analytical ability to review reports and identify opportunities.

Responsibilities

• Assist in product rollout, pilot preparation and back-office activities.
• Create and validate operational reports related to VAS products and services.
• Ensure documentation and process maps are current and aligned across teams.
• Manage customer enrollment with service providers through reporting.
• Monitor claims performance for timely release and processing by providers.
• Validate billing statements and payments; coordinate settlements with Finance.
• Identify process gaps and drive improvements in workflows.
• Document and standardize operational procedures for VAS activities.
• Support small projects to improve efficiency and service delivery.

Skills

Experience in insurance

Product development

Analytical skills

Job description

About the Job

The primary role is to support various operational functions including customer enrollment, billing validation, reporting, and claims monitoring. This role ensures smooth day-to-day operations and supports product rollouts, process documentation, and interdepartmental coordination. The position may also be assigned small-scale projects aimed at improving operational efficiency and service delivery.

What You’ll Do:

• Assist in product rollout, pilot preparation, sales management and back-office activities.


• Create, maintain, and validate operational reports related to Value Added Services (VAS) products and services.


• Ensure all product documentation and process maps are current and properly aligned across departments.


• Manage customer enrollment processes with service providers through reporting and documentation.


• Monitor and follow up on claims performance to ensure timely release and processing by service providers.


• Validate billing statements, invoices, and other payment-related transactions.


• Coordinate with Finance and service providers to ensure accurate and timely settlements.


• Cooperate with internal teams to resolve process gaps and improve operational workflows.


• Document and standardize operational procedures for VAS-related activities.


• Support small-scale projects aimed at enhancing operational efficiency or service delivery.

What You Need To Have:

• At least 2-3 years of experience in insurance, product or business development


• Ability to work in a collaborative environment and elicit support from other departments


• High analytical skills; ability to analyze reports and see gaps for business opportunities

What Can Set You Apart:

• Experience in project management and process improvement

Job Perks You'll Enjoy:

• Permanent dayshift schedule


• Up to 20% variable performance-based bonus


• HMO on Day 1 / HMO with dependents


• Access to mental health coverage and wellness partners


• Wellness Leave and Birthday Leave benefits


• Internal Career Mobility


• Opportunity to work and train in our international offices

Empower Filipinos with innovative financial solutions at Home Credit Philippines.

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.

When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.