Operations Manager/Business Operations Lead | WFH | Night Shift

Emapta; Metro Manila; Remote; PHP 5,762,000 - 8,323,000; Full time

Benefits offered by this job

Day 1 HMO coverage

Competitive salary package

Permanent work-from-home arrangement

Fixed weekends off

Salary Advance Program

Upskilling through Emapta Academy

Gym access

Lifestyle perks

Employee referral incentives

Annual leave credits

Engagement activities

Mentorship

Career growth

Diverse environment

Job summary

Emapta Philippines seeks an experienced Operations Manager to lead business operations for a US healthcare provider. You will guide process improvements, drive system implementations, and coordinate cross-functional teams from a remote setup.

You will manage night shifts aligned to US Pacific Time, foster collaboration with leadership, and deliver scalable workflows, SOPs, and KPIs while growing your career with Emapta.

Qualifications

• 5+ years in operations management or cross-functional leadership.
• Proven experience leading projects, system implementations, and process improvements.
• Strong meeting facilitation, organization, accountability and follow-through.

Responsibilities

• Lead daily team meetings to set priorities and track follow-ups.
• Co-lead operational initiatives with HR and department heads.
• Oversee cross-functional operations across Recruitment, Credentialing, Scheduling and admin.
• Manage projects from planning to completion and track progress.
• Monitor workflows, deadlines and service requirements; address risks.

Skills

Leadership

Operations management

Cross-functional coordination

English communication

Process improvement

Project coordination

Remote work

Tools

AlayaCare

Microsoft Teams

SharePoint

Job description

Lead the Business Operations Behind Exceptional Patient Care

Bring your leadership expertise to healthcare operations that make a difference! Become an Operations Manager / Business Operations Lead and guide process improvements, technology implementations, and cross-functional collaboration for a US healthcare provider. At Emapta, gain international exposure, strengthen your strategic leadership capabilities, and pursue meaningful career progression alongside top 1% talent.

Job Overview

• Employment Type: Full-time
• Shift: Night Shift | 8:30 AM-5:00 PM US Pacific Standard Time | Weekends Off
• Work Setup: Permanent Work From Home

Exciting Perks Await!

• Day 1 HMO coverage with one free dependent
• Competitive salary package
• Permanent work-from-home arrangement
• Fixed weekends off
• Salary Advance Program through our banking partner (eligibility and approval are subject to bank assessment; available to account holders with at least 6 months of company tenure)
• Unlimited upskilling through Emapta Academy courses (Learn more: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms in Ortigas and Makati, with a complimentary physical fitness trainer
• Exclusive Emapta Lifestyle perks, including hotel and restaurant discounts and more
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• A total of 20 annual leave credits to use at your discretion, including 5 credits convertible to cash
• Fun employee engagement activities
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Required Qualifications

• More than 5 years of experience in operations management, business operations, HR operations, project coordination, or a comparable cross-functional leadership role
• Proven experience in leading operational projects, system implementations, process improvements, and multiple concurrent workstreams
• Strong meeting facilitation, organizational, accountability, and follow-through skills
• Ability to work independently, prioritize competing demands, and maintain team alignment in a remote work environment
• Excellent written and verbal English communication skills, with the confidence to collaborate directly with senior leadership and team members
• Experience in developing and improving workflows, standard operating procedures (SOPs), operational reports, and business processes
• Ability to work during US Pacific Time business hours and provide timely updates to US-based teams

Preferred Experience

• Experience in healthcare, home health, staffing, or other regulated service environments
• Experience in HR operations, employee benefits administration, leave management, or related employee processes
• Experience in coordinating multiple functional departments and supporting the adoption of new processes and technologies
• Experience with electronic health records (EHR), healthcare systems, operational implementations, paper-to-digital transitions, or organizational expansion
• Familiarity with AlayaCare, Microsoft Teams, SharePoint, or similar workforce management and collaboration platforms

Your Daily Tasks

• Lead daily team meetings to communicate priorities, clarify assignments, identify risks, and track follow-up actions
• Co-lead operational initiatives with HR leadership and department heads to maintain accountability and ensure consistent execution
• Oversee cross-functional operations across Recruitment, Credentialing, Scheduling, and related administrative departments while preserving each team's ownership and responsibilities
• Manage operational projects, system implementations, and process improvement initiatives from initial planning through successful completion
• Monitor workflows, departmental handoffs, deadlines, and service requirements to identify delays, address operational risks, and elevate concerns when necessary
• Develop and maintain standard operating procedures (SOPs), operational workflows, performance reports, key performance indicators (KPIs), and documentation to support consistency and scalability
• Support employee benefits administration, leave management, and other HR operational processes in collaboration with the HR Manager
• Coordinate administrative and technology implementations, including system updates, digital workflows, and process changes that support organizational growth
• Identify opportunities to streamline processes, reduce administrative workloads, and improve communication and operational efficiency across departments
• Provide clear and timely updates to leadership on project progress, operational performance, potential risks, and business priorities

About the Client

Our client is an established US healthcare provider specializing in private-duty nursing and medically intensive home care since 1989. Based in Washington State, they provide personalized nursing services for children and adults with complex medical conditions, including respiratory disorders, neurological conditions, and ventilator dependence. They also operate specialized adult family homes that offer individualized care in supportive residential environments. Through skilled healthcare professionals, coordinated care plans, and patient-centered services, they help individuals maintain independence, improve their quality of life, and receive compassionate care.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2026 for the fifth year in a row and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.