Operations Manager

Emapta Global; Pampanga; Hybrid; PHP 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Day 1 HMO coverage

Hybrid work after probation

Salary package and holidays observed

Gym access and lifestyle perks

15 annual leaves with cash conversion

Leadership mentorship programs

Milestone rewards and referral bonuses

Job summary

Emapta Philippines seeks an Operations Manager to lead construction support teams, align strategic goals with performance metrics, and drive scalable processes. You will mentor managers, optimize workflows, and collaborate with cross-functional partners to deliver elite service while maintaining a strong focus on employee development and cost control.

The role begins onsite for the first 3 months, then hybrid, with facilities benefits, mentorship, and growth opportunities across global client

Qualifications

• Minimum 5 years in leadership or operations management in engineering, architecture or construction, or 8+ years in BPO ops management.
• Experience leading multifunctional, remote, or geographically distributed teams.
• Proven ability to coach and develop high-performing teams.
• Ability to manage operational metrics, service levels, productivity and quality.
• Strong analytical, strategic planning, and stakeholder management skills.
• Proficiency in Microsoft Office and business reporting tools.

Responsibilities

• Oversee daily operations to achieve productivity, quality, service, and business objectives.
• Monitor KPIs and SLAs to support continuous improvement.
• Identify and implement process improvements for efficiency and scalability.
• Use data analytics to inform decisions and drive operational effectiveness.
• Ensure initiatives are delivered within approved budgets.
• Lead multifunctional teams including remote and distributed staff.

Skills

Leadership & team management

Remote/distributed teams

Stakeholder management

Operational metrics & KPIs

Strategic planning & execution

Tools

MS Office

Power BI

Job description

Achieve Operational Excellence Across Construction Support Teams

Greater responsibility should come with opportunities to expand your expertise and protect your personal time. This Operations Manager role combines strategic planning, people development, and performance improvement within construction support services. Help clients scale capacity and strengthen project execution while pursuing a long-term global career with Emapta, featuring a top 1% experience for top 1% talent and hybrid work flexibility.

Snapshot

• Employment Type: Full-time
• Onsite for the first 3 months, then hybrid upon successful evaluation or regularization
• Day 1 HMO and customized coverage
• Competitive Salary Package
• PH holidays observed
• Milestone rewards -additional SILs after milestone and Loyalty Bonus
• Prime office location in Pampanga (Conveniently accessible by PUVs, with nearby restaurants and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 15 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Mentorship and exposure to global leaders and teams
• Diverse and supportive work environment

Qualifications

Required

• Minimum of 5 years of leadership or operations management experience in engineering, architecture, or construction, preferably overseeing 40+ employees; alternatively, at least 8 years of Operations Manager experience in the BPO industry
• Experience managing multifunctional, remote, or geographically distributed teams
• Proven ability to motivate, coach, and develop high-performing teams through collaborative leadership
• Experience managing operational metrics, service levels, productivity, quality, and business performance
• Strong analytical and problem-solving skills, with the ability to use business data to inform decisions
• Excellent organizational, strategic planning, and prioritization skills
• Strong understanding of workforce management, employee relations, performance management, and operational procedures
• Excellent communication, presentation, and stakeholder management skills, including cross-functional collaboration
• Proficiency in Microsoft Office applications and business reporting tools
• Skills in budget management, financial planning, and revenue retention and growth
• Strong accountability, reliability, and integrity

Preferred

• Demonstrated success in employee engagement and retention initiatives
• Experience supporting organizational growth and scaling operations
• Familiarity with Lean, Six Sigma, or other process improvement methodologies
• Experience managing client relationships and stakeholder expectations in a service-focused environment

Responsibilities

Operations and Performance

• Oversee daily operations to achieve productivity, quality, service, and business objectives.
• Monitor KPIs, SLAs, customer satisfaction, and performance metrics to support continuous improvement.
• Identify and implement process improvements to enhance efficiency, scalability, and service delivery.
• Use data and analytics to support decision-making and operational effectiveness.
• Ensure strategic initiatives are executed within approved budgets.
• Manage and develop multifunctional, remote, and geographically dispersed teams to achieve consistent operational results and promote a high-performance culture.

Leadership and People Management

• Establish and sustain a positive, accountable, and high-performance culture.
• Coach, mentor, and develop managers and employees to maximize individual and team performance.
• Manage employee relations, performance management, and organizational change initiatives.
• Oversee talent development, succession planning, onboarding, and career growth programs.
• Define and maintain leadership structures, role expectations, competency frameworks, and development plans to support organizational growth and operational effectiveness.
• Assess leadership capabilities, identify development opportunities, and implement individual and team development plans to strengthen leadership effectiveness and support career growth.
• Develop and monitor reporting frameworks to measure operational, quality, employee, and business performance.
• Standardize documentation, reporting, and operational practices to enhance efficiency, consistency, and compliance.

Employee Engagement and Talent Development

• Implement engagement, recognition, and retention initiatives.
• Partner with Talent Acquisition on workforce planning and hiring strategies.
• Support leadership development and continuous learning programs.

Strategy and Business Growth

• Develop and execute operational strategies aligned with business objectives.
• Collaborate with stakeholders to support growth, scalability, and operational readiness.
• Manage projects that enhance performance, employee experience, and business outcomes.

Financial and Resource Management

• Manage budgets, forecasts, staffing plans, and resource allocation.
• Monitor expenses and identify cost optimization opportunities.
• Maintain workforce capacity and operational continuity.

Stakeholder Management

• Establish strong relationships with clients, leaders, and cross-functional partners.
• Communicate operational performance, risks, and recommendations effectively.
• Ensure alignment on business priorities and service commitments.

About the Client

Our client strengthens American construction businesses through specialized support that expands team capacity and improves operational efficiency. Supporting commercial projects across the United States, its dedicated professionals integrate into client workflows across administration, accounting, estimating, scheduling, engineering support, and virtual design and construction. Its collaborative approach reduces workloads and operational costs, giving construction teams more time for fieldwork and core responsibilities. A culture of proficiency, consistency, and integrity supports accurate results, satisfied customers, and stronger foundations for sustainable business growth.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.