Lead System Administrator

Emapta Global; Mandaluyong; Sur place; PHP 1 339 000 - 1 674 000; Plein temps

Avantages offerts par ce poste

Sign-On Bonus

HMO coverage with dependents

Office in Ortigas

Salary advance program

Upskilling via Emapta Academy

Gym access 24/7

Lifestyle perks

Employee referral incentives

Résumé du poste

Emapta Philippines seeks a Lead System Administrator to own Windows Server and SQL Server operations, mentor a technical team, and manage critical incidents for international clients. You will handle escalations, server migrations, and after-hours support while ensuring security and compliance.

This is an onsite role in Ortigas with strong growth and premium rewards. Responsibilities include leading complex resolutions, overseeing daily ticketing operations, and maintaining runbooks and SOPs.

Qualifications

• 3-5 years of hands-on server support and admin experience.
• At least 1 year of technical team leadership.
• Experience with server implementations, hardware upgrades, migrations.
• SQL Server expertise incl installation, config, and basic troubleshooting.
• Strong knowledge of TCP/IP, DNS, DHCP, firewalls and remote access.
• Experience handling incidents, SLAs, tickets with monitoring tools.
• Willing to work after-hours, weekends; KPI tracking and coaching valued.
• Diploma or degree preferred; certifications advantageous.

Responsabilités

• Lead resolution of complex Windows Server, SQL Server, and network issues.
• Oversee server setup, configuration, patching, upgrades, migrations, and admin.
• Manage daily support operations across ticket queues and priorities.
• Monitor SLAs, queue performance, and resolution targets.
• Own escalations and collaborate with vendors and senior resources.
• Coach and develop team members through onboarding and feedback.
• Support staffing, scheduling, and coverage requirements.
• Review cases for accuracy, completeness, and quality.
• Coordinate after-hours maintenance and critical incident support.
• Maintain runbooks, knowledge articles, and SOPs.
• Track KPIs, service metrics, and operational trends.
• Ensure HIPAA, PCI DSS, SOC 2 compliance and data handling.
• Utilize ticketing and remote-access tools to support operations.
• Competitive salary package and sign-on bonus.
• HMO coverage with dependents upon regularization.
• Prime Ortigas office location with easy access to MRT, restaurants, banks.
• Salary advance program with banking partner and 6-month tenure eligibility.
• Upskilling via Emapta Academy; access to gym and lifestyle perks.
• Employee referral incentives across the organization.

Connaissances

Windows Server

SQL Server

Team Leadership

Networking

Incident Management

ITIL

Azure/AWS exposure

Formation

High School Diploma

IT/CS Degree Preferred

Certifications: CompTIA A+/Network+/Microsoft/ITIL

Outils

Ticketing Systems

Remote-Access Tools

Monitoring Platforms

Description du poste

Exceptional Windows Server Expertise for High-Performing International IT Operations

Technical leadership carries greater value when it's backed by the expertise to resolve critical issues firsthand. As a Lead System Administrator, you'll combine hands-on Windows Server administration, hardware and network troubleshooting, and SQL Server fundamentals with direct technical team leadership. You'll take ownership of escalations, guide technicians through complex resolutions, and support reliable IT operations for international businesses. With Emapta, pursue a long-term global career offering premium rewards, continuous development, and a Top 1% experience for Top 1% talent.

Job Overview

• Employment Type: Full-Time
• Shift: Night Shift, Weekends Off (subject to business needs)
• Work Setup: Onsite, Ortigas
• Salary: PHP 120,000 - PHP 150,000 (based on skills, experience, and expertise) + Sign-on Bonus

The Qualifications We Seek

• 3-5 years of hands-on server support, system administration, or IT operations experience, including Windows Server installation, setup, configuration, administration, upgrades, migrations, and troubleshooting in customer or production environments.
• At least 1 year of technical team leadership experience, including supervision, mentoring, coaching, performance monitoring, quality assurance, and knowledge sharing.
• Proven experience in server implementations, hardware replacements and upgrades, system migrations, and application troubleshooting, with the ability to independently resolve complex issues and serve as the first technical escalation point.
• Practical SQL Server expertise in installation, configuration, upgrades, database file management, and basic troubleshooting; Availability Groups, log shipping, or replication knowledge is advantageous.
• Strong knowledge of TCP/IP, DNS, DHCP, firewalls, networking, remote-access troubleshooting, and application server support.
• Experience managing incidents, ticket queues, SLAs, and escalations, using ticketing systems, remote-access tools, monitoring and diagnostic platforms, and Microsoft Teams; strong problem-solving, technical judgment, and security/data-handling awareness.
• Ability to manage high-volume support operations, extended computer- and phone-based work, and after-hours, weekend, or on-call requirements; remote team leadership, KPI tracking, and knowledge management are advantageous.
• High school diploma or equivalent; an IT or Computer Science degree is preferred. CompTIA A+, Network+, Microsoft, or ITIL certifications and exposure to Azure, AWS, PowerShell, RMM, enterprise monitoring, or ITSM are advantageous.

Your Daily Tasks

• Lead resolution of complex Windows Server, SQL Server, network, and application server issues
• Oversee server setup, configuration, patching, upgrades, replacements, migrations, and ongoing administration
• Manage daily support operations across ticket queues, workloads, schedules, staffing coverage, and service priorities
• Monitor SLAs, ticket aging, queue performance, and resolution targets to maintain service standards
• Own technical escalations through resolution and collaborate with internal teams, vendors, and senior technical resources
• Coach and develop technical team members through onboarding, mentoring, feedback, performance discussions, and goal setting
• Support staffing, scheduling, resource allocation, and coverage requirements
• Review technical cases and service interactions for accuracy, completeness, and quality
• Coordinate after-hours maintenance, migrations, technical activities, and critical incident support when required
• Identify recurring issues and process gaps to improve efficiency and accelerate resolutionMaintain runbooks, knowledge articles, technical documentation, and standard operating procedures
• Track and report team KPIs, SLA performance, operational trends, and service metrics
• Maintain compliance with HIPAA, PCI DSS, SOC 2, information security, privacy, access control, and data-handling requirements
• Use ticketing systems, monitoring platforms, communication tools, and remote-access solutions to support technical operations
• Competitive Salary Package
• Sign-On Bonus
• HMO coverage with free dependent upon regularization
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Mentorship and exposure to global leaders and teams
• Diverse and supportive work environment

Join the Top 1% Talent. A Better Career. A Better Life.

Welcome to Emapta Philippines, where high-performing professionals build long-term global careers with leading international companies. Recognized as one of HR Asia's Best Companies to Work For in Asia 2026 for the fifth year in a row and winner of Inspiring Workplaces Australasia 2026, Emapta delivers a workplace defined by stability, growth, and purpose. Here, your career moves forward with meaningful opportunities, world-class support, and a culture built for excellence.