HR Data & Support Specialist | Work From Home | Night Shift | Weekends Off

Emapta; Metro Manila; Remote; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Night differential pay

Permanent WFH arrangement

HMO coverage with dependent

Salary advances with banking partner

Upskilling through Emapta Academy

24/7 gym access

Job summary

Emapta is hiring an HR Data & Support Specialist to resolve requests, troubleshoot issues, and strengthen client confidence in HR technology from home. You will support international businesses with a focus on HRIS/HCM, ATS, onboarding tools, and data-driven processes.

The role emphasizes relationship building, strong communication, and the ability to work with minimal direction in a permanent WFH setup. Join a top-tier global team and contribute to growth and continuous improvement.

Qualifications

• Bachelor's degree in HR, Education, Business Administration, or related field.
• 1-3 years of progressive HR and HRIS/HCM experience.
• Experience with ATS, onboarding tools, and TLM program administration is a plus.
• Strong relationship management and customer service mindset.
• Proficient with data collection tools and MS Office suite.

Responsibilities

• Receive end-user HR support requests via phone, email, and ticketing system.
• Monitor ticket queue and initiate troubleshooting with clients.
• Investigate and resolve requests through final resolution and closure.
• Document actions and client interactions to support team coordination.
• Collaborate with team members to resolve client issues and perform additional duties as needed.

Skills

HRIS/HCM applications

ATS

Onboarding tools

Data collection tools

Relationship management

Analytical skills

Microsoft Office

Team collaboration

Education

Bachelor's degree in HR / related field

Tools

MS Word

MS Excel

MS PowerPoint

MS Visio

Job description

Strengthen HR and Recruitment Services Through Expert Data and Support

Reliable HR systems help businesses support their people and operate efficiently. The HR Data & Support Specialist resolves requests, troubleshoots issues, and strengthens client confidence in essential workforce technology. Develop valuable HR expertise while supporting international businesses from home. With Emapta, pursue a long-term global career designed for top 1% talent seeking professional growth, meaningful impact, and rewarding career opportunities.

Snapshot

• Employment Type: Full-time
• Work Setup: Permanent Work From Home
• Shift: Night Shift, Weekends Off

Benefits

• Competitive Salary Package
• Night differential pay to maximize your earnings
• Permanent WFH arrangement
• Fixed weekends off
• HMO coverage with free dependent upon regularization
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Qualifications

Academic Qualification

• A bachelor's degree in Human Resources, Education, Business Administration, or a related field is preferred.

Skills and Experience

• Minimum of 1-3 years of progressive, relevant work experience in human resources and HRIS/HCM applications
• Experience with learning and performance management technologies, applicant tracking systems (ATS), onboarding tools, and TLM program administration is a plus
• Experience with data collection tools
• Strong relationship management skills
• Ability to perform duties with minimal direction
• High degree of computer literacy and demonstrated ability to integrate technology into the workplace
• Results-oriented approach, positive outlook, and clear focus on providing high-quality customer service and building sustainable customer relationships
• Strong analytical, planning, and organizational skills, with the ability to manage competing demands
• Ability to understand customer needs and collaborate with customers to develop strategies and solutions that deliver high business value
• Effective interpersonal, collaboration, and team-building skills
• Experience in HR/HCM domains such as HR compliance, payroll, HCM/HR systems integration, talent management, recruiting, staffing software, organization management, or organization development is a strong plus
• Excellent verbal and written communication skills, with demonstrated ability to interact effectively with people at all organizational levels and with various types of clients
• Ability to work effectively as a team member
• Demonstrated willingness to participate in professional development activities to develop and improve new and existing skills and adapt to the evolving needs of the organization
• Experience in a PEO environment is a plus
• Proficiency in core Microsoft Office products, including Word, Excel, PowerPoint, and Visio
• Project planning and management skills

Competency Statements

• Responsible, with the ability to accept responsibility and accountability for one's conduct
• Strong decision-making skills, with the ability to make reasoned, logical, and well-thought-out judgments
• Strong problem-solving skills, with the ability to identify solutions to difficult or complex issues
• Committed and hardworking, with a strong work ethic
• Strong teamwork skills, with the ability to work effectively with a variety of personalities and individuals

Responsibilities

• Receive end-user support requests by telephone, email, and the ticketing system.
• Monitor the support ticket queue, select tickets according to internal processes, and contact clients to begin troubleshooting.
• Investigate and resolve assigned support requests through to final resolution and ticket closure.
• Identify and elevate critical events.
• Document all actions taken and client interactions to support team coordination.
• Maintain open communication with team members and collaborate to resolve client issues.
• Perform additional duties as assigned by management.

About the Client

Our client is an established HR outsourcing and professional employer organization recognized for business growth, workplace excellence, and exceptional service. Its integrated solutions combine payroll, employee benefits, compliance support, and HR technology to help businesses simplify administration and support their people. With a culture grounded in accountability, collaboration, and continuous improvement, our client has earned industry recognition while expanding its capabilities. This accomplished organization gives professionals opportunities to strengthen expertise, contribute to meaningful client outcomes, and support lasting business success.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.