System Administration Lead | Onsite | Night | Weekends Off | Up to 150K

Emapta; Mandaluyong; On-site; PHP 100,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Weekends off

HMO coverage

Ortigas office

Salary advance

Upskilling via Emapta Academy

Free gym access

Lifestyle perks

Referral incentives

Government & Emapta benefits

20 days annual leave

Mentorship & global exposure

Career growth

Diverse environment

Job summary

Emapta Philippines seeks a System Administration Lead to combine hands-on Windows Server and SQL Server expertise with team leadership to ensure reliable systems and service performance.

The role is onsite in Ortigas, with night shifts and weekends off, offering growth, premium benefits, and exposure to global teams. Ideal candidates have 3-5 years of admin experience and relevant certifications.

Qualifications

• 3-5 years of system administration with Windows Server and SQL Server expertise
• At least 1 year in leading or mentoring a technical team
• Certifications such as CompTIA A+, Network+, Microsoft, ITIL are advantageous
• Experience with Azure and AWS preferred
• Strong security and data-handling practices

Responsibilities

• Lead resolution of complex Windows Server, SQL Server, network, and application server issues
• Oversee server setup, configuration, patching, upgrades, migrations and ongoing administration
• Manage daily support operations across ticket queues, workloads, and priorities
• Monitor SLAs, queue performance, and KPI targets
• Coach and develop team members through onboarding and performance reviews
• Coordinate after-hours maintenance and critical incident support
• Maintain runbooks and technical documentation
• Track team KPIs and service metrics
• Ensure HIPAA, PCI DSS, SOC 2 compliance and data security

Skills

Leadership

Windows Server

SQL Server

Team mentoring

Troubleshooting

TCP/IP

DNS/DHCP

Azure/AWS

PowerShell

Remote support

Education

High school diploma (preferred IT/CS)

Tools

RMM platforms

Enterprise monitoring tools

Ticketing systems

Remote-access solutions

Monitoring platforms

Job description

Lead Systems Operations with Technical Depth and Excellence

Reliable technology environments depend on disciplined administration, technical depth, and leadership that takes ownership when challenges escalates. The System Administration Lead combines hands-on Windows Server and SQL Server expertise with team leadership, operational oversight, and advanced troubleshooting to strengthen system reliability and service performance. Pursue a long-term global career with Emapta, gaining international exposure, meaningful ownership, continuous development, career stability, premium benefits, and an exceptional experience designed for Top 1% talent.

Job Overview

• Employment Type: Full-Time
• Shift: Night Shift, Weekends Off (subject to business needs)
• Work Setup: Onsite, Ortigas
• Salary: PHP 100,000 - PHP 150,000

The Qualifications We Seek

• High school diploma or equivalent; degree in IT, Computer Science, or a related field preferred
• CompTIA A+, Network+, Microsoft, ITIL, or equivalent technical certification is an advantage
• 3-5 years of system administration, server support, or IT operations experience with hands-on Windows Server and SQL Server infrastructure expertise
• At least 1 year of experience leading, supervising, or mentoring a technical support or server operations team
• Proven expertise in Windows Server deployment, configuration, administration, upgrades, migrations, replacements, and troubleshooting
• Practical SQL Server experience covering installation, configuration, upgrades, database file management, support, and high-availability technologies such as Availability Groups, log shipping, or replication
• Experience with application servers, ticket queues, SLAs, technical escalations, and incident resolution
• Strong knowledge of TCP/IP, DNS, DHCP, firewalls, and remote-access troubleshooting
• Ability to combine hands-on system administration with technical leadership, coaching, team development, and escalation management
• Exposure to Azure, AWS, PowerShell, RMM platforms, enterprise monitoring tools, and ITSM workflows preferred
• Experience leading remote teams and supporting KPIs, quality assurance, or knowledge-management practices is an advantage
• Proficiency with Microsoft Teams, ticketing systems, remote-access solutions, monitoring platforms, and diagnostic tools
• Sound judgment, strong security and data-handling practices, and flexibility for after-hours, weekend, or on-call support when required
• Ability to perform effectively during high-volume support periods and extended computer- and phone-based work

Your Daily Tasks

• Lead resolution of complex Windows Server, SQL Server, network, and application server issues
• Oversee server setup, configuration, patching, upgrades, replacements, migrations, and ongoing administration
• Manage daily support operations across ticket queues, workloads, schedules, staffing coverage, and service priorities
• Monitor SLAs, ticket aging, queue performance, and resolution targets to maintain service standards
• Own technical escalations through resolution and collaborate with internal teams, vendors, and senior technical resources
• Coach and develop technical team members through onboarding, mentoring, feedback, performance discussions, and goal setting
• Support staffing, scheduling, resource allocation, and coverage requirements
• Review technical cases and service interactions for accuracy, completeness, and quality
• Coordinate after-hours maintenance, migrations, technical activities, and critical incident support when required
• Identify recurring issues and process gaps to improve efficiency and accelerate resolution
• Maintain runbooks, knowledge articles, technical documentation, and standard operating procedures
• Track and report team KPIs, SLA performance, operational trends, and service metrics
• Maintain compliance with HIPAA, PCI DSS, SOC 2, information security, privacy, access control, and data-handling requirements
• Use ticketing systems, monitoring platforms, communication tools, and remote-access solutions to support technical operations

Exciting Perks Await!

• Competitive Salary Package
• Weekends off
• HMO coverage with free dependent upon regularization
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.