Credentialing Specialist/Back Up On Call Support | WFH | Day 1 HMO

Emapta; Metro Manila; Remote; PHP 420,000 - 540,000; Full time

Benefits offered by this job

Day 1 HMO coverage with one free depen

Night differential pay

Permanent work-from-home arrangement

Fixed weekends off

Salary Advance Program

Unlimited upskilling through EmaptaA

Office gyms access (Ortigas and Makati

Employee referral incentives

Standard government and Emapta benefts

20 annual leave credits (with cashable

Job summary

Emapta is hiring a Credentialing Specialist / Back Up On Call Support to ensure timely onboarding and regulatory compliance for qualified nurses serving US healthcare clients. The role features a night shift aligned with US Pacific Standard Time and a permanent work-from-home arrangement.

Expect competitive compensation, weekend-off stability, and ongoing professional development. You will verify licenses, manage background checks, and coordinate with internal teams to clear credentials and prep

Qualifications

• 3 to 5 years of relevant experience in healthcare operations, credentialing, onboarding or related admin functions.
• Proficiency in AlayaCare, with the ability to use the system independently.
• Strong organizational, documentation and follow-up skills.
• Excellent written and verbal English communication.

Responsibilities

• Coordinate employee onboarding and orientation for healthcare assignments.
• Review, verify and maintain credentialing documents and employment records.
• Verify medical licenses and professional certifications across applicable US states.
• Track background checks, TB tests, drug screenings, and other pre-employment requirements.
• Follow up on missing or expired credentials to prevent onboarding delays.
• Maintain credentialing records and compliance documentation in AlayaCare and related systems.
• Collaborate with Recruitment and Scheduling teams to communicate onboarding progress.

Skills

Healthcare operations

Credentialing

Onboarding

Compliance

English communication

Tools

AlayaCare

Job description

Your Credentialing Expertise Keeps US Healthcare Moving

Take ownership of healthcare credentialing that keeps essential services moving. As a Credentialing Specialist / Back Up On Call Support, you'll resolve onboarding delays, maintain regulatory compliance, and help qualified nurses become ready for patient assignments. Emapta offers international collaboration, continuous learning, and a long-term career environment that recognizes the value of exceptional healthcare operations professionals

Job Overview

• Employment Type: Full-time
• Shift: Night Shift | 8:30 AM-5:00 PM US Pacific Standard Time | Weekends Off (with occasional after-hours on-call support)
• Work Setup: Work From Home

Exciting Perks Await!

• Day 1 HMO coverage with one free dependent
• Competitive salary package
• Night differential pay to maximize your earnings
• Permanent work-from-home arrangement
• Fixed weekends off
• Salary Advance Program through our banking partner (eligibility and approval are subject to bank assessment; available to account holders with a minimum of 6 months of company tenure)
• Unlimited upskilling through Emapta Academy courses (Learn more: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms in Ortigas and Makati, with a complimentary physical fitness trainer
• Exclusive Emapta Lifestyle perks, including hotel and restaurant discounts and more
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• A total of 20 annual leave credits to use at your discretion, including 5 credits convertible to cash
• Fun employee engagement activities
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Required Qualifications

• 3 to 5 years of relevant experience in healthcare operations, credentialing, employee onboarding, compliance, or related administrative functions
• Proficiency in AlayaCare, with the ability to use the system independently without fundamental training
• Strong organizational, documentation, and follow-up skills
• Excellent attention to detail and ability to manage multiple deadlines and competing priorities
• Strong written and verbal English communication skills
• Availability to provide occasional after-hours on-call scheduling support outside regular US business hours
• Ability to manage shift changes, cancellations, and staffing coverage requirements during on-call periods
• Ability to coordinate with internal teams, fill open shifts, update schedules, communicate with nurses and caregivers, and escalitate urgent staffing needs

Preferred Experience

• Previous experience in healthcare credentialing, employee onboarding, or regulatory compliance

Proactive Ownership & Strategic Thinking

• Strong initiative, self-direction, and practical knowledge of healthcare credentialing and onboarding processes
• Ability to anticipate delays, identify candidates with incomplete requirements, and implement corrective actions independently
• Commitment to proactively following up on outstanding medical credentials, background screenings, and pre-employment requirements
• Ability to escalitate credentialing delays and compliance concerns to internal recruiters or hiring managers
• Full accountability for driving credentialing and onboarding processes forward, eliminating unnecessary delays, anticipating obstacles, and ensuring candidates are cleared and ready for work as efficiently as possible

Your Daily Tasks

• Coordinate employee onboarding and orientation to ensure a smooth transition into healthcare assignments
• Collect, review, verify, and maintain required credentialing documents and employment records
• Verify medical licenses and professional certifications across applicable US states, including multistate licenses and disciplinary histories
• Track criminal background checks, tuberculosis tests, drug screenings, and other mandatory pre-employment requirements
• Follow up with employees on missing, incomplete, or expired credentials to prevent onboarding delays
• Enter, update, and maintain accurate employee information, credentialing records, and compliance documentation in AlayaCare and related systems
• Confirm that employees meet all credentialing, compliance, and onboarding requirements before shift assignments and placement
• Maintain organized credentialing files, employee records, and compliance procedures to ensure adherence to regulatory and organizational standards
• Collaborate with Recruitment and Scheduling teams to communicate onboarding progress, resolve outstanding requirements, and confirm workforce readiness

About the Client

Our client is an established US healthcare provider specializing in medically intensive home nursing services since 1989. Based in Washington State, they provide personalized care for children and adults with complex medical needs, including ventilator support, tracheostomy care, and neurological conditions. They also operate specialized adult family homes that offer individualized residential care. Through skilled nursing professionals, comprehensive care plans, and compassionate patient support, they help families access dependable healthcare, promote patient independence, and improve quality of life within their communities.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2026 for the fifth year in a row and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.