Care Services Coordinator | Hybrid | Weekends Off | Day 1 HMO | Up to PHP75K

Emapta; Mandaluyong; Hybride; PHP 762 000 - 912 000; Plein temps

Avantages offerts par ce poste

Day 1 HMO coverage

Competitive salary package

Hybrid work arrangement

Weekends off

Office in Ortigas

Résumé du poste

Emapta is hiring a Care Services Coordinator to organize healthcare referrals, coordinate providers, and manage client administration across an Australian care environment. You will work with stakeholders to ensure timely, well-managed support and use your healthcare experience to deliver high-quality service.

We value strong communication, attention to detail, and the ability to balance client needs with organizational priorities.

Qualifications

• 3–5 years of healthcare administration or care coordination experience.
• Experience with Australian or US healthcare markets is preferred.
• Strong organizational and service coordination skills.
• Excellent written and spoken English with professional communication.

Responsabilités

• Manage clinical and non-clinical referrals from intake to completion.
• Coordinate providers, suppliers, and client approvals within budgets.
• Use AI and client data to support searches and referrals; maintain records.
• Confirm arrangements with clients and escalate concerns as needed.
• Obtain quotations, process purchases, and reconcile invoices.
• Onboard providers, monitor performance, and ensure compliance.
• Complete client setup, reassessments, and monthly check-ins.
• Protect privacy and follow governance frameworks.

Connaissances

Healthcare administration

Care coordination

Customer service

Stakeholder communication

Document management

Formation

Certificate in Business Administration

Diploma in Health Administration

Outils

Microsoft Office

Microsoft Teams

Cloud-based phone systems

Description du poste

Coordinate Australian Healthcare Services That Make Every Care Connection Count

Great care depends on what happens between the request and the service-accurate referrals, responsive providers, organized records, and consistent follow-through. As a Care Services Coordinator, you'll use your healthcare experience to coordinate services, providers, referrals, purchasing, and client administration across an Australian care environment. Your organization and confident stakeholder communication will help clients receive timely, well-managed support. With Emapta, deepen your international healthcare expertise through a stable, long-term career offering continuous development and a Top 1% experience for Top 1% talent.

Snapshot

• Employment Type: Full-time
• Work Setup: Hybrid, Ortigas
• Salary: Up to PHP 75,000
• Shift: Day Shift, Weekends Off

Benefits

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Day Shift schedule
• Fixed weekends off
• Hybrid work arrangement
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Qualifications

• 3-5 years of relevant experience in healthcare administration, care/service coordination, or customer service, preferably supporting the Australian or US healthcare market
• Certificate or diploma in Business Administration, Health Administration, or a related field is preferred
• Strong administrative, organizational, and service coordination skills, with experience managing multiple requests, workstreams, priorities, and deadlines through completion
• Proven ability to coordinate effectively with clients, families, providers, suppliers, and internal stakeholders through phone, email, and digital platforms
• Excellent written and spoken English, with a confident, empathetic, and professional communication style, particularly when supporting older clients and families
• Experience coordinating quotations, approvals, purchase orders, invoices, suppliers, and related service administration is preferred
• Strong attention to detail across client information, documentation, referrals, service setup, records, reporting, and follow-ups
• Proficiency in client management systems, Microsoft Office, Microsoft Teams, cloud-based phone systems, or similar digital platforms, with the ability to quickly learn new systems and workflows
• Sound judgment and timely decision-making, balancing client needs, service quality, organizational priorities, and commercial viability
• Strong commitment to person-centered support, protecting client dignity, safety, wellbeing, rights, and continuity of care
• Professional and accountable approach to policies, role boundaries, safe work practices, reporting, escalation, privacy, safeguarding, and provider compliance
• Proactive and collaborative, with strong ownership, follow-through, stakeholder communication, and independent problem-solving
• Effective use of approved AI, automation, and digital systems to improve accuracy, efficiency, and service delivery
• Awareness of funding, budgets, resource use, provider performance, and value-for-money purchasing to support sustainable services and financial integrity
• Commitment to continuous learning, service improvement, and consistently high standards of care and client experience

Responsibilities

• Manage clinical, non-clinical, referral, and purchasing requests from initial assessment through completion, following established service coordination procedures, care plans, budgets, and approved workflows.
• Source and coordinate preferred or client-selected providers based on service area, quality, pricing, trade terms, and compliance, including provider onboarding where required.
• Use approved AI and client information to support provider searches and referral preparation, while maintaining accurate documentation and complete ticket histories.
• Confirm provider acceptance, service commencement, and key arrangements with clients or authorized representatives, escalating service, wellbeing, clinical, or safety concerns appropriately.
• Obtain competitive quotations and coordinate approved purchases, recurring client supplies, and related support services within care plan and budget requirements.
• Maintain purchasing documentation, delivery confirmations, invoices, client information, and transaction records using approved purchasing and service management systems.
• Benchmark supplier and provider rates, maintain approved pricing and trade agreements, and identify opportunities to improve value for money.
• Validate invoices against approved quotations, trade rates, and published client pricing, escalating discrepancies before payment processing.
• Coordinate clinical and non-clinical referrals, including allied health, meals, gardening, maintenance, cleaning, minor repairs, and other approved support services.
• Obtain and maintain referral documentation, medical summaries, health information, progress reports, quotations, and service records using approved templates.
• Onboard providers and suppliers, maintaining agreements, insurance, police checks, registrations, rates, service areas, expiry dates, and compliance records.
• Monitor provider compliance and performance, including responsiveness, service commencement, report quality, invoice accuracy, client feedback, complaints, and service failures; escalating concerns and support preferred-provider decisions.
• Complete new-client setup, reassessment updates, service codes, agreements, compliance records, rostering requests, referrals, and purchases using approved checklists and required timelines.
• Process service changes, suspensions, cancellations, and client exits, coordinating notifications, recurring-order cancellations, final invoice reconciliation, and record closure.
• Conduct approved monthly client check-ins and basic telephone reassessments, documenting outcomes while referring formal assessment decisions to designated care professionals.
• Support government-funded care program reassessments and coordinate reviews, appointments, and reminders for clients, representatives, and care teams.
• Follow privacy and telephone protocols, including identity and representative-authority verification before discussing client information.
• Monitor shared service coordination inboxes and system tasks, route correspondence and invoices appropriately, prioritize urgent requests, and maintain complete, accurate, audit-ready records.
• Maintain procedures, checklists, templates, and operational guides while identifying opportunities to simplify, standardize, or automate workflows.
• Protect personal and health information and comply with organizational policies, Australian privacy requirements, safeguarding obligations, and governance frameworks.
• Identify, document, and elevate incidents, hazards, risks, complaints, and other concerns through established channels.
• Complete required training, support quality and policy improvement, and contribute to accountable, collaborative service delivery.
• Provide additional administrative and service coordination support as directed by service management leadership.
• Deliver responsibilities in alignment with the strategic plan, service standards, and agreed KPIs, with performance targets confirmed following rollout and reviewed at the end of probation.

Join the Top 1% Talent. A better career. A better life.

At Emapta Philippines, careers are built with intention. Work with global clients, gain exposure to world-class standards, and grow in an environment designed for long-term success. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta stands among the region's most respected employers, committed to empowering talent through stability, opportunity, and continuous development.