After-Hours Support & Admin Coordinator | Permanent WFH | Flexible Shift | Project-based

RemoteFetch; Philippines; Hybrid; PHP 446,000 - 893,000; Part time

Benefits offered by this job

Permanent WFH

Flexible shifts

Upskilling courses

Gym access

Lifestyle perks

Mentorship

Job summary

RemoteFetch is seeking an After-Hours Support & Admin Coordinator in the Philippines for a project-based role with a permanent work-from-home setup. You will manage urgent shift changes, source staff for replacements, and maintain clear communication with clients and teams.

The role emphasizes accuracy in documentation, roster integrity, and proactive admin support in a dynamic, global environment. Ideal candidates bring 2+ years of related experience, strong organization, calm under pressure,

Qualifications

• 2+ years of relevant experience.
• Strong communication and interpersonal skills.
• Ability to remain calm under pressure.
• Excellent organizational skills with attention to detail and accuracy.
• Ability to work independently, prioritize tasks, and manage time effectively.
• Experience in staff coordination, scheduling, customer service, or administrative support (preferred).
• Proficiency with communication and productivity tools (e.g., phone systems, messaging apps, spreadsheets, email platforms).
• Flexibility to work during non-standard hours (evenings, weekends, holidays).

Responsibilities

• Respond to after-hours notifications regarding staff absences or last-minute shift cancellations.
• Source and coordinate available support staff to fill vacant shifts and ensure continuity of service.
• Communicate clearly and promptly with affected clients, on-duty staff, and internal stakeholders.
• Document incidents, shift changes, and actions in internal systems for transparency and follow-up.
• Provide administrative support during quiet periods, including data entry, inbox management, and document formatting.
• Update rosters and ensure accuracy of system records for schedule changes and shift replacements.
• Maintain accuracy and timeliness in completing all administrative tasks.
• Monitor shared inboxes or communication platforms for follow-up actions and flag urgent items.
• Prepare basic staffing or shift reports to support workforce tracking and operational planning.
• Collaborate with team leaders or supervisors on handover reports and elevate unresolved or complex issues.
• Join regular check-ins or training sessions to stay aligned with internal procedures and protocols.

Skills

Strong communication

Calm under pressure

Organizational skills

Independent worker

Scheduling/rostering experience

Proficiency with tools

Non-standard hours

Tools

Rostering software

Job description

Global After-Hours Healthcare Administration-Done Right, Done Fast

In the healthcare industry, timing is everything-and your role helps keep critical services uninterrupted. You'll manage urgent after-hours coordination, document updates with precision, and support teams when schedules change unexpectedly. Build a global career with international opportunity while staying rooted at home, making your mark where reliability truly matters.

Job Description

As an After-Hours Support & Admin Coordinator, you will handle urgent staffing changes, coordinate shift replacements, and keep communication clear across clients and teams. You'll document updates accurately, maintain roster integrity, and provide reliable admin support behind the scenes-making your mark through calm, organized execution.

Job Overview

Employment type: Project-based
Shift: Flexible shift, consecutive off
Work setup: Permanent WFH

Exciting Perks Await!

• Competitive Salary Package
• Permanent WFH arrangement
• Flexible shift
• Unlimited upskilling through Emapta Academy courses
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Core Qualifications

• 2+ years of relevant experience
• Strong communication and interpersonal skills
• Ability to remain calm under pressure
• Excellent organizational skills with attention to detail and accuracy
• Ability to work independently, prioritize tasks, and manage time effectively
• Experience in staff coordination, scheduling, customer service, or administrative support (preferred)
• Proficiency with communication and productivity tools (e.g., phone systems, messaging apps, spreadsheets, email platforms)
• Flexibility to work during non-standard hours (evenings, weekends, holidays)

Preferred Qualifications

• Background in support services, healthcare, disability, or aged care sectors
• Understanding of Australian work culture and time zones
• Experience using rostering or scheduling software

Your Daily Tasks

• Respond to after-hours notifications regarding staff absences or last-minute shift cancellations
• Source and coordinate available support staff to fill vacant shifts and ensure continuity of service
• Communicate clearly and promptly with affected clients, on-duty staff, and internal stakeholders
• Document incidents, shift changes, and actions in internal systems for transparency and follow-up
• Provide administrative support during quiet periods, including data entry, inbox management, and document formatting
• Update rosters and ensure accuracy of system records for schedule changes and shift replacements
• Maintain accuracy and timeliness in completing all administrative tasks
• Monitor shared inboxes or communication platforms for follow-up actions and flag urgent items
• Prepare basic staffing or shift reports to support workforce tracking and operational planning
• Collaborate with team leaders or supervisors on handover reports and elevate unresolved or complex issues
• Join regular check-ins or training sessions to stay aligned with internal procedures and protocols

About the Client

Our clientoperates in the healthcare and support services space, helping ensure essential staffing and coordination needs are met even outside regular business hours. With a focus on continuity, responsiveness, and dependable operations, our client supports teams that provide real care to real people-making every shift count through reliable systems and strong service standards.

Welcome to Emapta Philippines!

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.