Operations Manager

vamasters, Inc.; Cauayan; In loco; PHP 446.000 - 670.000; Tempo pieno

Descrizione del lavoro

vamasters, Inc. is seeking an organized Operations Manager to run day-to-day activities for our home services team in the Philippines.

You will handle inbound calls, convert inquiries to bookings, manage field schedules, and support payroll, billing, and marketing efforts. You will collaborate with the owner to keep operations running smoothly, track leads and bookings, and ensure high customer satisfaction while maintaining strong communication with team members across roles.

Competenze

• Proven experience in operations, customer service, or administrative support for a service-based business.
• Strong phone skills, with experience handling inbound calls and converting leads into sales.
• Experience scheduling and dispatching team members using booking or scheduling software.
• Experience processing payroll and handling billing or invoicing.
• Excellent spoken and written English.
• Self-directed, exact in your work, and consistently dependable when remote.
• Strong communication skills and a customer-first attitude.

Mansioni

• Take inbound calls and reply to new leads promptly and professionally.
• Turn leads into booked services and follow up to build a base of recurring customers.
• Schedule team members and handle bookings in our scheduling software.
• Recruit, hire, and onboard new field team members.
• Process team payroll and manage customer billing accurately and on time.
• Support paid advertising campaigns on Meta and Google Local Services Ads.
• Write and publish posts on social media and in local Facebook community groups.
• Gather photos and customer reviews once jobs are completed.
• Track bookings, leads, and customer follow-ups to keep operations running smoothly.

Conoscenze

Operations experience

Customer service

Phone skills

Scheduling software

Payroll & billing

English communication

Remote work capable

Descrizione del lavoro

Job Summary:

Behind every satisfied home services customer is someone who answered the phone, scheduled the crew, and sent the invoice, and a proactive and highly organized Operations Manager will do all three for ours. You will run the day-to-day operations of our growing home services business, handling inbound calls and leads, turning inquiries into booked jobs, managing schedules for our field team, and supporting hiring, payroll, billing, and marketing. A confident communicator who can juggle many moving parts and keep both customers and team members happy is the ideal fit.

Key Responsibilities:

• - Take inbound calls and reply to new leads promptly and professionally
• - Turn leads into booked services and follow up to build a base of recurring customers
• - Schedule team members and handle bookings in our scheduling software
• - Recruit, hire, and onboard new field team members
• - Process team payroll and manage customer billing accurately and on time
• - Support paid advertising campaigns on Meta and Google Local Services Ads
• - Write and publish posts on social media and in local Facebook community groups
• - Gather photos and customer reviews once jobs are completed
• - Track bookings, leads, and customer follow-ups to keep operations running smoothly

Mandatory Skills:

• - Proven experience in operations, customer service, or administrative support for a service-based business
• - Strong phone skills, with experience handling inbound calls and converting leads into sales
• - Experience scheduling and dispatching team members using booking or scheduling software
• - Experience processing payroll and handling billing or invoicing
• - Excellent spoken and written English- Strong organizational and multitasking skills
• - Self-directed, exact in your work, and consistently dependable when remote
• - Strong communication skills and a customer-first attitude

Preferred Skills:

• - Experience in the cleaning, home services, or field service industry
• - Experience recruiting and onboarding hourly or field staff
• - Familiarity with Meta Ads and Google Local Services Ads
• - Experience posting and engaging in Facebook community groups
• - Experience supporting U.S.-based businesses and customers
• - Organized enough to run several projects in parallel, without any one of them being neglected

Why Join Us:

Take a central role in a growing business where you keep everything running. You will work closely with the owner, hold real ownership of operations, and see the direct effect of your work on our customers and our team. This role offers plenty of room to grow as the business expands.