Onsite Wireless & Mobile Support Specialist

Work Avenue and Business Solutions Incorporated; Davao City; On-site; PHP 268,000 - 469,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is seeking experienced Customer Service Representatives for our Wireless & Mobile Telecommunications account in Davao City. The role focuses on assisting customers with mobile services, billing inquiries, account management, and basic troubleshooting to ensure a positive experience.

Applicants should have at least 6 months in a call center, strong English communication, and willingness to work shifts, including weekends and holidays, onsite in the

Qualifications

• 6 months of Call Center Experience (CCE)
• B2 English communication proficiency
• High School Graduate (old curriculum) or Senior High School Graduate (new curriculum)
• Good verbal and written communication skills
• Strong customer service and problem-solving abilities
• Willing to work on shifting schedules, weekends, and holidays
• Willing to work onsite

Responsibilities

• Handle inbound and outbound customer calls regarding wireless and mobile telecommunications services.
• Assist customers with billing inquiries, payments, and account concerns.
• Provide information about mobile plans, subscriptions, promotions, and service features.
• Troubleshoot basic mobile network, connectivity, and device-related issues.
• Process account updates, service requests, and customer transactions accurately.
• Resolve customer complaints professionally and efficiently.
• Maintain accurate customer records and follow company policies and procedures.
• Deliver excellent customer service and ensure customer satisfaction.

Skills

Call center experience

B2 English

Communication skills

Willing to work shifts

Education

High School Graduate (old curriculum)

Senior High School Graduate (new curriculum)

Job description

Work Avenue and Business Solutions Incorporated is seeking experienced Customer Service Representatives for our Wireless & Mobile Telecommunications account in Davao City. The role focuses on assisting customers with mobile services, billing inquiries, account management, and basic troubleshooting to ensure a positive experience.

Applicants should have at least 6 months in a call center, strong English communication, and willingness to work shifts, including weekends and holidays, onsite in the