Onsite: Retail Tech & New Economy Support Specialist

Work Avenue and Business Solutions Incorporated; Davao City; On-site; PHP 201,000 - 312,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is hiring for an onsite customer support role in Davao. The candidate will handle inbound and outbound calls, assist with inquiries, and ensure a positive customer experience. At least 6 months of call center experience and a minimum B2 level in English are required.

The position requires strong communication skills, customer-focused service, and willingness to work shifting schedules. Compliance with onsite work in Davao is expected.

Qualifications

• At least 6 months of call center experience.
• Minimum B2 English proficiency.
• Strong verbal and written communication skills.
• Willing to work onsite in Davao
• Willing to work on shifting schedules.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Assist customers with inquiries, concerns, and service requests.
• Provide accurate information about products, services, and account concerns.
• Resolve customer issues efficiently and escalate complex concerns when needed.
• Process requests and transactions accurately.
• Document customer interactions and update account records.
• Maintain quality standards and meet performance targets.
• Deliver excellent customer service throughout every interaction.

Skills

Communication skills

Customer focus

On-shift availability

English proficiency

Education

High School graduate

Job description

Work Avenue and Business Solutions Incorporated is hiring for an onsite customer support role in Davao. The candidate will handle inbound and outbound calls, assist with inquiries, and ensure a positive customer experience. At least 6 months of call center experience and a minimum B2 level in English are required.

The position requires strong communication skills, customer-focused service, and willingness to work shifting schedules. Compliance with onsite work in Davao is expected.