Onsite Customer Support Associate — Davao City

Work Avenue and Business Solutions Incorporated; Davao City; On-site; PHP 167,000 - 279,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated in Davao City is urgently hiring a Customer Service Associate for our Retail Services, Tech, and New Economy account. This onsite role focuses on helping customers with product inquiries, technical concerns, and service requests while upholding service standards.

You will respond to calls, guide customers through solutions, document interactions, and ensure accurate account information.

Qualifications

• High school graduate (old curriculum) or Senior High School graduate.
• Fresh graduates and applicants without BPO experience are welcome to apply.
• Good verbal and written communication skills.
• Basic computer navigation and troubleshooting skills.
• Willing to work onsite in Davao City.
• Willing to work on shifting schedules, weekends, and holidays.
• Customer-focused, adaptable, and willing to learn.

Responsibilities

• Handle inbound and outbound customer calls regarding products, services, and account concerns.
• Assist customers with product inquiries, orders, and service-related requests.
• Provide basic troubleshooting and guide customers through appropriate solutions.
• Address complaints and resolve customer concerns professionally.
• Document customer interactions and update account information accurately.
• Follow company policies, quality standards, and account procedures.
• Maintain excellent customer satisfaction and meet performance targets.

Skills

Communication skills

Computer navigation

Customer focus

Adaptability

Willing to learn

Shift scheduling

Education

High school diploma

Job description

Work Avenue and Business Solutions Incorporated in Davao City is urgently hiring a Customer Service Associate for our Retail Services, Tech, and New Economy account. This onsite role focuses on helping customers with product inquiries, technical concerns, and service requests while upholding service standards.

You will respond to calls, guide customers through solutions, document interactions, and ensure accurate account information.