Customer Experience Specialist – Wireless Account | Davao | Up to ₱28K

Work Avenue and Business Solutions Incorporated; Davao City; On-site; PHP 201,000 - 290,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is hiring Customer Service Representatives to handle inquiries and provide troubleshooting for a Wireless – Mobile Telecommunications account in Davao City. Candidates should have strong verbal and written communication, B2 English, and at least 6 months of customer contact experience.

Onsite work in Davao City, willingness to work shifting schedules, and a customer-oriented approach are required to ensure high-quality service and satisfaction.

Qualifications

• High School Graduate or Senior High School Graduate (new curriculum).
• At least 6 months of Customer Contact Experience (CCE).
• B2 English communication proficiency.
• Good verbal and written communication skills.
• Strong problem-solving and customer service skills.

Responsibilities

• Handle inbound customer calls regarding mobile telecommunications services.
• Assist customers with account inquiries, billing concerns, and mobile plans.
• Provide troubleshooting assistance for network, connectivity, and service-related issues.
• Explain mobile products, features, promotions, and available services.
• Resolve customer complaints and provide appropriate solutions.
• Update customer information and document all interactions accurately.
• Ensure customer satisfaction while meeting quality and productivity targets.

Skills

Verbal English

Written English

Problem Solving

Customer Service

CCE experience

Education

HS Diploma

Job description

We are looking for customer-focused and reliable Customer Service Representatives to join our Wireless – Mobile Telecommunications Account in Davao. The successful candidates will handle customer inquiries, assist with mobile service concerns, provide troubleshooting support, and ensure a positive customer experience through effective communication and problem-solving.

Key Responsibilities

• Handle inbound customer calls regarding mobile telecommunications services.
• Assist customers with account inquiries, billing concerns, and mobile plans.
• Provide troubleshooting assistance for network, connectivity, and service-related issues.
• Explain mobile products, features, promotions, and available services.
• Resolve customer complaints and provide appropriate solutions.
• Update customer information and document all interactions accurately.
• Ensure customer satisfaction while meeting quality and productivity targets.

Qualifications

• High School Graduate (old curriculum) or Senior High School Graduate (new curriculum).
• At least 6 months of Customer Contact Experience (CCE).
• B2 English communication proficiency.
• Good verbal and written communication skills.
• Strong problem-solving and customer service skills.
• Willing to work onsite in Davao City.
• Willing to work on shifting schedules.
• Must be flexible, reliable, and customer-oriented.