Onsite Customer Experience Specialist – Davao City

Work Avenue and Business Solutions Incorporated; Davao City; On-site; PHP 201,000 - 290,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is hiring Customer Service Representatives to handle inquiries and provide troubleshooting for a Wireless – Mobile Telecommunications account in Davao City. Candidates should have strong verbal and written communication, B2 English, and at least 6 months of customer contact experience.

Onsite work in Davao City, willingness to work shifting schedules, and a customer-oriented approach are required to ensure high-quality service and satisfaction.

Qualifications

• High School Graduate or Senior High School Graduate (new curriculum).
• At least 6 months of Customer Contact Experience (CCE).
• B2 English communication proficiency.
• Good verbal and written communication skills.
• Strong problem-solving and customer service skills.

Responsibilities

• Handle inbound customer calls regarding mobile telecommunications services.
• Assist customers with account inquiries, billing concerns, and mobile plans.
• Provide troubleshooting assistance for network, connectivity, and service-related issues.
• Explain mobile products, features, promotions, and available services.
• Resolve customer complaints and provide appropriate solutions.
• Update customer information and document all interactions accurately.
• Ensure customer satisfaction while meeting quality and productivity targets.

Skills

Verbal English

Written English

Problem Solving

Customer Service

CCE experience

Education

HS Diploma

Job description

Work Avenue and Business Solutions Incorporated is hiring Customer Service Representatives to handle inquiries and provide troubleshooting for a Wireless – Mobile Telecommunications account in Davao City. Candidates should have strong verbal and written communication, B2 English, and at least 6 months of customer contact experience.

Onsite work in Davao City, willingness to work shifting schedules, and a customer-oriented approach are required to ensure high-quality service and satisfaction.