Onsite Voice & Non-Voice Customer Support Agent

Caldwell Communications; Valenzuela; Vor Ort; PHP 240.000 - 420.000; Vollzeit

Zusammenfassung

Caldwell Communications is seeking an on-site Customer Service Associate in Valenzuela, Philippines. The role focuses on handling customer inquiries, documenting details, and providing reliable information while upholding company policies.

The ideal candidate has at least 1 year of BPO experience, is able to work on-site, and is willing to attend on-site interviews. A collaborative team environment and focus on professional service are emphasized.

Qualifikationen

• High school completion or equivalent; college undergraduates welcome.
• At least 1 year of BPO experience.
• On-site work and on-site interview required.

Aufgaben

• Handle inquiries and complaints professionally, escalate when needed.
• Document customer interactions and orders accurately.
• Stay updated on policies and services to provide reliable info.
• Support a positive, team-oriented work environment.
• Perform basic troubleshooting as required.

Kenntnisse

Customer service

Communication

Teamwork

Problem solving

Ausbildung

High school diploma

College undergraduates welcome

Jobbeschreibung

Caldwell Communications is seeking an on-site Customer Service Associate in Valenzuela, Philippines. The role focuses on handling customer inquiries, documenting details, and providing reliable information while upholding company policies.

The ideal candidate has at least 1 year of BPO experience, is able to work on-site, and is willing to attend on-site interviews. A collaborative team environment and focus on professional service are emphasized.